76 Making calls in the team
Making and receiving calls with multiple lines
Accepting a waiting call
Prerequisite: You are conducting a call. At the same time, a call is incoming on
another line.
[ Call on line 1.
Press line key for line 2. The call on line 1 is placed on hold.
[ Conduct call on line 2.
\ End call on line 2.
Press line key for line 1.
[ Retrieve call on line 1.
Putting a line on hold
On a multi-line telephone you can use the line keys to place calls on hold.
Prerequisite: You are conducting a call.
Press the call-line key.
• The line key above which the text label flashes or is shown inverse.
• The line notification displays the hold status on all multi-line phones to which
the line is connected.
• On phones connected to the line, a user can press the relevant line key and
accept the held call.
During a consultation call or after accepting a waiting call the hold function can-
not be used.
Lines with hot or warm line function
The function is activated when on
• the primary line
you lift the phone's handset or press the line or loudspeaker key
Depending on the settings for "Rollover", you will be notified of incoming
calls page 80.
Line 2
_
All multi-line users that share the line on which the call is being held
( page 71) can now pick up the held call. To prevent other users from an-
swering the held call, you must place the call on "Consultation" hold
page 42.
Depending on the setting made by your administrator, you may have to
press the line key twice to accept the call on the other line. The first call is
either placed on hold or released depending on the setting.
Line 1
_
Line 1
_
Line 1
_
ñ
Your administrator can configure a hot or warm line for the primary and
secondary line.
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