MC122 - MCP-4J Control Unit Section 10 - Service
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Section 10 - Service
If a problem with your system persists, contact a ValcoMelton Technical Support representative. If your need is
urgent, we encourage you to contact our corporate office in Cincinnati, Ohio, U.S.A. at (513) 874-6550. If the problem
cannot be resolved, Valco Cincinnati, Inc. will promptly arrange to have a technical representative visit your facility.
Any charges for a service call will be quoted at that time. Any part that fails during the warranty period shall be
returned prepaid to Valco Cincinnati, Inc. by the customer for disposition.
Upon request, ValcoMelton personnel are available to repair
or replace such parts at the customer’s facility. Charges for
this service include travel time and expenses.
If an equipment problem is the result of customer abuse, improper installation or operation, all travel time, labor, parts,
and expenses will be charged to the customer.
If the responsibility for a problem cannot be absolutely determined, the customer will be charged for travel time and
expenses only. No charge will be made for parts and labor.
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