VEMCO – VR100 Manual 28 May 2018 79
8 Troubleshooting
Can’t hear audio signal but detection
indicator light is flashing.
1. Volume is too low.
2. Audio is muted (see section 6.4).
3. Headphones are plugged into VR100.
Display blinks and receiver makes a
repeated clicking sound.
Battery is low and needs to be charged (see section 5.2).
Receiver won’t turn on after I turned it
off.
The battery may need to be charged (see section 5.2).
Computer does not see the receiver
when the USB cable is plugged in.
1. Turn VR100 off and then back on.
2. If using an external USB hub, as suggested (see front of
manual), then check that the hub is powered.
I connected my VR100 to the
computer with the VR100 PC software
but my VR100 isn’t listed in the
Receiver Control and Management
Interface window.
Try cycling power on VR100 receiver.
If the VR100 receiver is connected via a USB hub, disconnect
and the reconnect the USB hub from the computer.
If you received your VR100 after March 2006, either new or
upgraded, then you must use VR100 PC software version 2.0
or higher for the software to communicate with the VR100.
I connected my VR100 to the
computer with the VR100 PC software
but I get a message saying the
software is not compatible.
You are running firmware on the VR100 receiver that is not
compatible with the PC software. Ensure that you are using the
latest version of the PC software.
www.vemco.com
If you received your VR100 before March 2006 and it hasn’t
been upgraded, then the VR100 PC software version 2.0 or
higher won’t be able to communicate with the receiver. An
older version of software must be used until the VR100 is sent
to VEMCO for upgrade.
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