Xerox 4590/4110 Copier/Printer User Guide
11-25
11. Problem Solving
Unable to Import Scanned Document into Computer
This section describes solutions when unable to import scanned
document into computer.
Unable to find scanner Cause The printer is not powered on.
No Action Turn the power on.
Cause The network cable is disconnected from the
computer.
Action Connect the network cable to the computer.
Cause The network cable is disconnected from the machine.
Action Connect the network cable to the machine.
For information about network settings, refer to the
System Administration Guide.
Cause The Salutation port is not enabled.
Action Enable the Salutation port.
For information about network settings, refer to the
System Administration Guide.
Cause The network connection between the computer and
machine is abnormal.
Action Check with your system administrator.
Unable to open Mailbox Cause No Mailbox has been created.
No Action Create a Mailbox.
Refer to “Local Disk/Mailbox” in the System
Administration Guide.
Cause Mailbox password forgotten.
Action Unable to verify password. Set the password to Off,
and then reset the password again.
Refer to “Local Disk/Mailbox” in the System
Administration Guide.
Scanner unable to scan
data due to TWAIN
transmission error
Cause The scan driver is not installed.
No Action Install the scan driver.