Problem
There is no power to the press and you cannot access the Machine Status screen to get the
press serial number.
Suggested Solutions
Open paper tray 1. The serial number is located on the left frame near tray 1. Refer to Locating
the Press Serial Number.
Problem
The press control panel is locked up, or the touch screen is completely dark.
Suggested Solutions
• If the control panel buttons or keyboard do not work, press the power button on the press
to power down the print engine. Wait thirty seconds and press the power button again to
reboot the system.
• If the Power Saver button is on (lit), the press is in the Power Saver mode. Press the Power
Saver button on the control panel to cancel the mode.
Problem
The press does not successfully complete a print job.
Suggested Solutions
• To verify that the press is connected to the network, print a test page from the print server.
• Verify that the power cable is connected to the press and to a suitable power outlet.
• Verify that the network cables are attached securely to the press and seated properly.
• Clear out the print job from the print queue and resend a print job.
• Power Off/On the press to restart it.
• Your press may not be configured on the network. To connect the press to the network,
contact your system administrator.
Problem
The press is taking longer than one minute before printing the next job.
Suggested Solutions
The system requires approximately two minutes when switching print modes in order to make
any necessary adjustments for the next print job, including color-to-color registration, density,
charge levels, bias levels, or other adjustments.
• The system has two print modes selectable at the print server:
- Four color mode (CMYK: cyan, magenta, yellow, black)
- Black and white mode only
Xerox
®
Versant
®
3100 Press7-2
User Guide
Troubleshooting
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