Problem
Paper jams and wrinkles in the fuser area.
Suggested Solutions
Check the stripper finger assembly and ensure it is not misaligned or damaged. If it is damaged,
replace the stripper finger assembly; refer to Replacing the Stripper Finger Assembly.
Problem
Paper misfeeds, jams often, or wrinkles repeatedly.
Suggested Solutions
• If a message appears on the press touch screen, follow the instructions displayed.
• Ensure the paper and paper tray selected match the paper size settings. Refer to the Recom-
mended Media List and to Matching the Tray and Stock Information.
• Ensure the trays are loaded properly with acceptable media and do not exceed the MAX fill
line.
• Ensure the paper tray edge guides are in the correct position. To ensure tray closure, firmly
push it in as far as possible.
• Turn the paper stack around and/or over in the selected paper tray.
• Remove a few sheets from the top and the bottom of the stack in the paper tray.
• Fan all four edges of the paper in the selected paper tray.
• Replace the paper in the selected paper tray with paper from a new package.
• Remove any partially fed paper from the trays. Remove any torn pieces of paper still remain-
ing inside the press.
• Ensure the paper you are using came from a properly-stored ream.
• Manage the Stock Library for the media in use. Refer to Stock Library Manager Help for
“Editing an Existing Stock in the Stock Library.”
• Check the consumable status of the feed rolls for tray 5, 6, 7, 8, or 9; if the status for one of
the trays is “Replace Now”, replace the feed rolls for that tray.
• If the problem is occurring only from Trays 6/7 or 8/9, refer to Stock Library Manager
Troubleshooting, and review Suggested Solutions for Multifeeds, Misfeeds, and/or Paper
Jams in Trays 6-9.
Problem
Multiple Sheets Fed from the Same Tray
Suggested Solutions
• Do not fill the paper trays above the MAX fill line indicator.
• Remove the paper from the tray and fan the sheets to separate the joined sheets.
• Predrilled (hole-punched) sheets may stick together at the holes. Remove the paper from
the tray and fan the sheets to separate the joined sheets.
• Paper and transparencies may stick together if environmental conditions are too dry and
cause excessive static. Increase the humidity level in the room to minimize static.
Xerox
®
Versant
®
3100 Press7-4
User Guide
Troubleshooting
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