Problem
Halo or Smudges on Prints
Halo or smudges are on the printed output.
Suggested Solutions
Refer to Stock Library Manager Troubleshooting and review the Suggested Solutions for
“Uneven Density / Mottle.”
Problem
Image Density
Print output is too light, faint, or washed out; solid areas not black or inconsistent shading; part
of image missing.
Suggested Solutions
• Check the status of the consumables / supplies by pressing the Home button on the control
panel; refer to Checking the Status of Consumables.
• Shake or replace the affected dry ink / toner cartridge; refer to Replacing a Dry Ink / Toner
Cartridge.
• Determine if a drum cartridge is contaminated or light shocked by running a set of halftone
test patterns to identify which color is affected and then replace or swap the appropriate
drum. Refer to Replacing a Drum Cartridge.
• Run the Clean Toner procedure.
• Run Performing the Clean Toner Procedure.
• Refer to Stock Library Manager Troubleshooting and review the Suggested Solutions for
“Uneven Density / Mottle.”
Problem
Image-on-Paper Registration
The entire image on the printed output is misregistered, shifted, skewed, or crooked.
Suggested Solutions
• Ensure that the paper is loaded correctly and within press specifications; also refer to Paper
and Media for detailed specifications:
- Set the horizontal and vertical paper guides to the correct positions
- Ensure the paper tray guides are touching the edges of the loaded paper.
- Push the tray in completely.
• Refer to Stock Library Manager Troubleshooting and review the Suggested Solutions for
“Image Registration, Perpendicularity, Skew, or Magnification.”
Xerox
®
Versant
®
3100 Press7-10
User Guide
Troubleshooting
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