Maintenance and Troubleshooting
248
Cradles
Table 21 Troubleshooting the Cradles
Symptom Possible Cause Solution
PS20 battery is
not charging.
PS20 was removed from
cradle or cradle was
unplugged from AC
power.
Ensure cradle is receiving power. Ensure PS20 is seated
correctly. Confirm main battery is charging. The battery fully
charges in approximately four hours.
Battery is faulty. Verify that other batteries charge properly. If so, replace the
faulty battery (see Replacing the Battery on page 28).
The PS20 is not fully
seated in the cradle.
Remove and re-insert the PS20 into the cradle, ensuring it is
firmly seated.
Ambient temperature of
the cradle is too warm or
too cold.
Move the cradle to an area where the ambient temperature is
between 0 °C and 40 °C (32 °F and 104 °F).
When the PS20
is placed in the
cradle, the
cradle LED does
not blink.
Cradle is not powered. Ensure cradle is receiving power.
Cradle firmware is
corrupted.
Contact system administrator.
The PS20 is not
operational.
Contact system administrator.
Cradle - PS20
communication error.
Contact system administrator.
Cradle LED
blinks red.
The cradle is issued an
unlock command and it
fails to unlock.
Contact system administrator.
Cradle is overheating
due to continuous
lock/unlock or other
cradle faults.
Contact system administrator.
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