P1036102-007 ZXP Series 7 Card Printer Service Manual 17
Troubleshooting
OCP Error Messages
CODE MESSAGE POSSIBLE CAUSE POSSIBLE SOLUTION
5008 INVALID RIBBON
Print ribbon does not match the
printer.
1. Verify the part number of the print
ribbon is correct on OCP.
2. Power cycle the printer, and retry.
6001 -
6008
GENERAL MEMORY
ERROR
There is a problem when
accessing general memory.
Power cycle the printer, and retry.
6009 FLASH ERASE ERROR
There is a problem when
accessing ash memory.
Power cycle the printer, and retry.
6010
FLASH ERASE VERIFY
ERROR
There is a problem when
accessing ash memory.
Power cycle the printer, and retry.
6011
FLASH PROGRAM
ERROR
There is a problem when
accessing ash memory.
Power cycle the printer, and retry.
6012
FLASH PROGRAM
VERIFY ERROR
There is a problem when
accessing ash memory.
Power cycle the printer, and retry.
6013 INVALID FW S-RECORD
There is a problem when
accessing ash memory.
Power cycle the printer, and retry.
6015 -
6025
GENERAL MEMORY
ERROR
There is a problem when
accessing general memory.
Power cycle the printer, and retry.
7001 CARD FEED ERROR
Card is jammed in Feeder
Cartridge.
1. Clear card jam in Feeder
Cartridge, and re-seat Feeder
Cartridge.
2. Ensure that cards are not stuck
together and that they are the
correct thickness (10 to 50 mil).
The printer is out of cards.
1. Load cards in the Feeder
Cartridge.
2. Re-seat the Feeder Cartridge.
7002 CARD CLEAN ERROR
7003
PRINTHEAD CABLE
ERROR
Printhead cable loose or
disconnected.
Check printhead cable connection,
reconnect if loose or disconnected.
7004 CARD EJECT ERROR
Card from previous job is stuck
in the exit area.
Remove the card from the exit area.
7005 PRINTHEAD TOO HOT
Environmental issue -- the
ambient temperature is too hot.
Move the printer to a cooler
environment, or cool the area of
operation.
7006 PRINTHEAD TOO COLD
Environmental issue -- the
ambient temperature is too
cold.
Move the printer to a warmer
environment, or warm the area of
operation.
7008 PRINT COVER OPEN
This warning will be displayed if
the cover protecting the Printer
Module is opened.
This warning will be cleared when the
printer cover is closed.
7010
PRINTHEAD MOTION
ERROR
Printhead did not move
to proper position during
initialization.
Power cycle the printer, and retry.
7013
MOTOR VOLTAGE
ERROR
Incorrect voltage detected at
one or several motors in the
unit.
Power cycle the printer, and retry.
7014
SCRIPT PROCESSING
ERROR
Internal logic error. Power cycle the printer, and retry.
7015 MAG MOTION ERROR
This is a magnetic encoding
retrace error.
Power cycle the printer, and retry.
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