Chapter 26 Voice
VMG/EMG/AM/DM/GM Series User’s Guide
400
Custom Tones (IVR)
IVR (Interactive Voice Response) is a feature that allows you to use your telephone to interact with the
Zyxel Device. The Zyxel Device allows you to record custom tones for the Early Media and Music On Hold
functions. The same recordings apply to both the caller ringing and on hold tones.
Recording Custom Tones
Use the following steps if you would like to create new tones or change your tones:
1 Pick up the phone and press “****” on your phone’s keypad and wait for the message that says you are
in the configuration menu.
2 Press a number from 1101~1105 on your phone followed by the “#” key.
3 Play your desired music or voice recording into the receiver’s mouthpiece. Press the “#” key.
4 You can continue to add, listen to, or delete tones, or you can hang up the receiver when you are
done.
Listening to Custom Tones
Do the following to listen to a custom tone:
1 Pick up the phone and press “****” on your phone’s keypad and wait for the message that says you are
in the configuration menu.
2 Press a number from 1201~1208 followed by the “#” key to listen to the tone.
3 You can continue to add, listen to, or delete tones, or you can hang up the receiver when you are
done.
Deleting Custom Tones
Do the following to delete a custom tone:
1 Pick up the phone and press “****” on your phone’s keypad and wait for the message that says you are
in the configuration menu.
2 Press a number from 1301~1308 followed by the “#” key to delete the tone of your choice. Press 14
followed by the “#” key if you wish to clear all your custom tones.
Table 143 Custom Tones Details
LABEL DESCRIPTION
Total Time for All Tones 900 seconds for all custom tones combined
Maximum Time per Individual
Tone
180 seconds
Total Number of Tones
Recordable
5
You can record up to 5 different custom tones but the total time must be 900
seconds or less.
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