ZyXEL Communications AM3100-B0 - Part III: Troubleshooting and Appendices; Troubleshooting and Appendices

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PART III

Troubleshooting and

Appendices

Appendices contain general information. Some information may not apply to your Zyxel Device.

Main Page

default chapter3
- Document Conventions3
- Contents Overview4
- Table of Contents4
- Table of Contents6
- Part I: User's Guide18
- User's Guide18
- Introducing the Zyxel Device19
- Overview19
- Example Applications21
- Internet Access21
- Firewall Application23
- Wifi Access24
- Triple Play25
- USB Applications25
- Good Habits for Managing the Zyxel Device27
- Internet Phone Calls (Voip)27
Chapter 2 Hardware29
- Hardware29
- LED Indicator29
- Vmg3312-T20A29
- VMG3625-T50B, VMG3625-T50C and VMG8623-T50B31
- Vmg8825-T5034
- EMG3525-T50B and EMG3525-T50C36
- Emg5523-T50B38
- Emg5723-T50K40
- Am3100-B042
- Gm4100-B043
- Dm3101-T044
- Port Panel46
- SFP Transceiver51
- Using the WLAN and WPS Buttons53
- The RESET Button54
- Wall Mounting54
- Access the Web Configurator56
Chapter 3 Web Configurator56
- Overview56
- Web Configurator56
- Settings Icon58
- Web Configurator Layout58
- Widget Icon66
Chapter 4 Quick Start68
- Quick Start68
- Quick Start Overview68
- Quick Start Setup68
- Quick Start Setup - Time Zone68
- Quick Start Setup - Internet Connection69
- Successful Internet Connection69
- Quick Start Setup - Wifi70
- Unsuccessful Internet Connection70
- Quick Start Setup - Finish71
- Setting up a DSL Connection72
- Web Interface Overview72
- Web Interface Tutorials72
- Wired Network Setup72
- Setting up an Ethernet Connection77
- Changing Security on a Wifi Network80
- Wifi Network Setup80
- Connecting to the Zyxel Device's Wifi Network Using WPS82
- Setting up a Guest Network86
- Setting up Two Guest Wifi Networks on Different Wifi Bands90
- Setting up a Cellular Network Connection95
- USB Applications95
- File Sharing96
- Media Server100
- Configuring a Firewall Rule106
- Network Security106
- Using FTP106
- Parental Control108
- Configuring a MAC Address Filter for Wired LAN Connections113
- Configuring Voip114
- Internet Calls114
- Adding a SIP Service Provider115
- Adding a SIP Account116
- Configuring a Phone117
- Device Maintenance118
- Making a Voip Call118
- Upgrading the Firmware118
- Backing up the Device Configuration119
- Restoring the Device Configuration120
- App Tutorials122
- App Tutorials Overview122
Chapter 6 App Tutorials122
- What You Can Do122
- Mpro Mesh Network123
- Mpro Mesh Network Connection126
- Preparing Your Zyxel Device126
- Setting up an Mpro Mesh Router and Mpro Mesh Extender with a Wifi or Wired Connection127
- Setting up a Non-Mpro Mesh Router and Mpro Mesh Extender with a Wired Connection132
- Finding the Best Location for the Extenders137
- Checking Your Network Topology138
- Changing the Default Home Wifi Network Name and Password139
- Letting Wifi Clients Connect to the Wifi Network141
- Blocking Internet Access at Specific Times143
- Seeing Currently Connected Client Devices152
- Changing the Client Device Names154
- Blocking Internet Access for Specific Clients Immediately156
- Setting up the Guest Wifi Network159
- Letting Wifi Clients Only Connect to the Internet through the Guest Wifi Network164
- Viewing more App Information and the Online Help166
- Logging out of the Controller Device167
- Part II: Technical Reference169
- Technical Reference169
Chapter 7 Connection Status170
- Connection Status170
- Connection Status Overview170
- Connectivity170
- Icon and Device Name171
- Management Service171
- System Info171
- Wifi Settings174
- Guest Wifi Settings176
- Lan177
- The Parental Control Screen179
- Create a Parental Control Profile180
- Define a Schedule181
- Broadband183
- Broadband Overview183
Chapter 8 Broadband183
- What You Can Do in this Chapter183
- What You Need to Know184
- Before You Begin187
- Broadband Settings187
- Add/Edit Internet Connection188
- Cellular Backup197
- Broadband Advanced202
- Ethernet WAN206
- Technical Reference206
Chapter 9 Wireless212
- What You Can Do in this Chapter212
- What You Need to Know212
- Wireless212
- Wireless Overview212
- Wireless General Settings213
- More Secure (Recommended)216
- No Security216
- Guest/More AP Screen218
- The Edit Guest/More AP Screen218
- MAC Authentication221
- Wps222
- Wmm224
- Others Screen225
- Channel Status227
- WLAN Scheduler228
- Add or Edit Rules229
- Mesh230
- Mpro Mesh231
- Technical Reference231
- Wifi Network Overview231
- Additional Wifi Terms233
- Wifi Security Overview233
- Bss235
- Signal Problems235
- Mbssid236
- Preamble Type236
- Wifi Protected Setup (WPS)237
Chapter 10 Home Networking243
- Home Networking243
- Home Networking Overview243
- What You Can Do in this Chapter243
- What You Need to Know243
- Before You Begin245
- LAN Setup245
- Before You Begin250
- Static DHCP250
- Upnp252
- LAN Additional Subnet253
- STB Vendor ID255
- TFTP Server Name256
- Wake on LAN256
- Technical Reference257
- DHCP Setup258
- DNS Server Addresses258
- Lan Tcp/Ip258
- Turn on Upnp in Windows 10 Example259
- Auto-Discover Your Upnp-Enabled Network Device261
- Web Configurator Access with UPNP in Windows 10264
Chapter 11 Routing267
- Configure Static Route267
- Routing267
- Routing Overview267
- Add or Edit Static Route268
- DNS Route272
- Add or Edit DNS Route273
- Add or Edit Policy Route274
- Policy Route274
- Rip276
- RIP Overview276
Chapter 12 Quality of Service (Qos)277
- Qos Overview277
- Quality of Service (Qos)277
- What You Can Do in this Chapter277
- What You Need to Know277
- Quality of Service General Settings279
- Queue Setup281
- Add a Qos Queue282
- Qos Classification Setup284
- Add or Edit Qos Class285
- Qos Shaper Setup289
- Add or Edit a Qos Shaper290
- Qos Policer Setup291
- Add or Edit a Qos Policer292
- Technical Reference294
- NAT Overview299
- Network Address Translation (NAT)299
- What You Can Do in this Chapter299
- What You Need to Know299
- Port Forwarding300
- Add or Edit Port Forwarding301
- Port Forwarding301
- Port Triggering303
- Add or Edit Port Triggering Rule305
- Dmz306
- Alg307
- Address Mapping308
- Address Mapping Screen308
- Add New Rule Screen309
- Sessions311
- Technical Reference311
- NAT Definitions312
- What NAT Does312
- How NAT Works313
- NAT Application313
Chapter 14 DNS316
- Dns316
- DNS Overview316
- What You Can Do in this Chapter316
- DNS Entry317
- What You Need to Know317
- Add or Edit DNS Entry318
- Dynamic DNS318
Chapter 15 IGMP/MLD321
- Igmp/Mld321
- IGMP/MLD Overview321
- The IGMP/MLD Screen321
- What You Need to Know321
Chapter 16 VLAN Group324
- VLAN Group324
- VLAN Group Overview324
- What You Can Do in this Chapter324
- Add or Edit a VLAN Group325
- VLAN Group Settings325
Chapter 17 Interface Grouping327
- Interface Grouping327
- Interface Grouping Overview327
- What You Can Do in this Chapter327
- Interface Group Configuration328
- Interface Grouping Criteria330
Chapter 18 USB Service332
- USB Service332
- USB Service Overview332
- What You Can Do in this Chapter332
- What You Need to Know332
- Before You Begin333
- USB Service333
- Add New Share335
- Add New User Screen336
- Media Server336
Chapter 19 Home Connectivity338
- Home Connectivity338
- Home Connectivity Overview338
- The Home Connectivity Screen338
Chapter 20 Firewall340
- Firewall340
- Firewall Overview340
- What You Need to Know about Firewall340
- Firewall341
- Firewall General Settings342
- What You Can Do in this Chapter342
- Protocol (Customized Services)343
- Add Customized Service344
- Access Control (Rules)345
- Add New ACL Rule346
- Dos347
- Firewall Rules Overview348
- Firewall Technical Reference348
- Guidelines for Security Enhancement with Your Firewall349
- Security Considerations350
Chapter 21 MAC Filter351
- MAC Filter351
- MAC Filter Overview351
- Add New Rule352
Chapter 22 Home Security354
- Home Security354
- Home Security Overview354
Chapter 23 Parental Control356
- Parental Control356
- Parental Control Overview356
- Parental Control Schedule and URL Filter356
- Add or Edit a Parental Control Profile357
Chapter 24 Scheduler Rule362
- Scheduler Rule362
- Scheduler Rule Overview362
- Scheduler Rule Settings362
- Add or Edit a Schedule Rule363
- Certificates364
- Certificates Overview364
Chapter 25 Certificates364
- Local Certificates364
- What You Can Do in this Chapter364
- What You Need to Know364
- Create Certificate Request366
- View Certificate Request367
- Trusted CA368
- Import Trusted CA Certificate369
- View Trusted CA Certificate370
- Certificates Technical Reference371
- Verify a Certificate372
Chapter 26 Voice374
- Voice374
- Voice Overview374
- What You Can Do in this Chapter374
- What You Need to Know about Voip374
- Before You Begin375
- SIP Account375
- Add or Edit SIP Account376
- SIP Service Provider381
- Provider Entry Add/Edit382
- Phone387
- SIP TLS Common387
- Phone Device388
- Phone Device Edit388
- Phone Region389
- Call Rule390
- Call History391
- Call Summary392
- Technical Reference393
- Phone Services Overview401
- Quality of Service (Qos)401
Chapter 27 Log406
- Log406
- Log Overview406
- What You Can Do in this Chapter406
- What You Need to Know406
- System Log407
- Security Log408
Chapter 28 Traffic Status409
- Traffic Status409
- Traffic Status Overview409
- WAN Status409
- What You Can Do in this Chapter409
- LAN Status411
- NAT Status412
Chapter 29 Voip Status413
- Voip Status413
- Voip Status Screen413
- ARP Table416
- ARP Table Overview416
Chapter 30 ARP Table416
- How ARP Works416
Chapter 31 Routing Table418
- Routing Table418
- Routing Table Overview418
Chapter 32 Multicast Status421
- Multicast Status421
- Multicast Status Overview421
- The IGMP Status Screen421
- The MLD Status Screen422
Chapter 33 Xdsl Statistics423
- Xdsl Statistics423
- Xdsl Statistics Overview423
Chapter 34 WLAN Station Status426
- WLAN Station Status426
- WLAN Station Status Overview426
- Cellular Statistics428
- Cellular Statistics Overview428
- Cellular Statistics Settings428
Chapter 35 Cellular Statistics428
Chapter 36 System430
- System430
- System Overview430
Chapter 37 User Account431
- User Account431
- User Account Overview431
- User Account Add or Edit432
Chapter 38 Remote Management435
- MGMT Services435
- Remote Management435
- Remote Management Overview435
- What You Can Do in this Chapter435
- Trust Domain436
- Add Trust Domain437
Chapter 39 SNMP438
- Snmp438
- SNMP Overview438
- SNMP Settings439
Chapter 40 Time Settings441
- Time441
- Time Settings441
- Time Settings Overview441
Chapter 41 Email Notification444
- Email Notification444
- Email Notification Overview444
- E-Mail Notification Edit445
Chapter 42 Log Setting447
- Log Setting447
- Log Setting Overview447
- Example Email Log449
Chapter 43 Firmware Upgrade451
- Firmware Upgrade451
- Firmware Upgrade Overview451
- Backup/Restore454
- Backup/Restore Overview454
Chapter 44 Backup/Restore454
- Reboot457
Chapter 45 Diagnostic458
- Diagnostic458
- Diagnostic Overview458
- What You Can Do in this Chapter458
- What You Need to Know458
- Diagnostic459
- Ag (CFM)460
- Ah (OAM)461
- OAM Ping462
- Part III: Troubleshooting and Appendices465
- Troubleshooting and Appendices465
Chapter 46 Troubleshooting466
- Power and Hardware Problems466
- Troubleshooting466
- Troubleshooting Overview466
- Device Access Problems467
- Internet Problems470
- Wifi Problems473
- USB Problems474
- Voip Problems474
- Getting more Troubleshooting Help475
- Upnp Problems475
Appendix A Customer Support476
Appendix B Wireless Lans481
Appendix C Ipv6494
Appendix D Services500
Appendix E Legal Information504

ZyXEL Communications AM3100-B0 - Part III: Troubleshooting and Appendices; Troubleshooting and Appendices

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