Alpitronic hypercharger HYC50 - 6.4. Procedure for Error Messages; 6.4.1. Authentication Failed

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HYC50 - Operation and Installation Guide

Version 2-2

6 Operation of the HYC50

Page 87 of 102

6.4. Procedure for error messages

6.4.1. Authentication failed

Figure 67: Authentication failed

If this error message appears, restart the authentication process.

Main Page

Table of Contents6
Table of Figures8
List of Tables10
Safety Instructions13
Intended Use13
User13
Requirements for the Charge Point Operator CPO13
Requirements for Installation, Commissioning and Maintenance14
Safety Instructions for Installation and Maintenance14
Product Description17
Figure 1: HYC50 with One DC Charging Cable (Position 1 and 2)18
Figure 2: HYC50 with Two DC Charging Cables18
Figure 3: Order of the Charging Points HYC5019
Charging Interfaces20
Table 1: Charging Interfaces20
Table 2: Possible Combinations of Charging Interfaces20
Figure 4: DC Power Characteristics in Different Configurations21
Figure 5: Cable Length for the Two DC Outputs of the HYC50 with a 4.45 M Cable22
Exterior View23
Figure 6: Elements of the HYC5023
Figure 7: External Dimensions of HYC50 with Pedestal Incl. Cable Management (in MM)24
Figure 8: External Dimensions of HYC50 for Wall Mounting Incl. Cable Management (in MM)24
Nameplate25
Figure 9: Example of a Nameplate for Hypercharger HYC50 (Without Calibration Law)25
Opening the HYC5026
Figure 10: Service Hatch for Access to the HYC5026
Figure 11: Front Door Locking Mechanism27
Interior View28
Figure 12: Interior View of HYC50 (Frontal View)28
Figure 13: Interior View of HYC50 (Lateral View)29
Table 3: Components HYC5030
Credit Card Terminal (Optional)31
Packaging, Transportation, Storage and Handling32
Figure 14: HYC50 Packaging32
Table 4: HYC50 Shipping Weight and Dimensions32
HYC50 Installation and Commissioning34
Location Preparation35
Figure 15: Recommended and Mandatory Minimum Distances When Choosing a Location36
Mechanical Installation of the Pedestal37
Insertion of the Concrete Foundation37
Figure 16: Hypercharger Concrete Foundation (Dimensions in CM)37
Figure 17: Eyebolts for Lifting and Positioning the Foundation38
Figure 18: HYC50 on a Concrete Foundation39
Mounting the Pedestal40
Figure 19: Positioning Pedestal on Foundation40
Figure 20: Mounting the HYC50 Pedestal41
Figure 21: Remove the Pedestal Cover41
Mechanical Installation of the Wall Mount Plate42
Figure 22: Installation Height (Barrier-Free)42
Figure 23: Wall Template43
Electrical Installation44
Circuit Diagram for the HYC5045
Figure 24: Circuit Diagram for the HYC5045
Table 5: Circuit Diagram Legend for the HYC5046
Preparing the Mains Cable47
Table 6: Recommended Connection Cross-Sections48
Installing the Mains Cable in the AC Grid Connection Box49
Figure 25: Attach the AC Grid Connection Box49
Figure 26: Removal of Cable Fixation and Protective Cover50
Figure 27: Install Mains Cable Seal50
Figure 28: Correct Length Phases and PE Conductors51
Figure 29: Secure Mains Cable with Strain Relief52
Figure 30: Attachment of Cable Terminals53
Figure 31: Mounting of Protective Cover Via PE Cable Terminal54
Figure 32: Fix Phases with Cable Fixation55
Figure 33: Lead the Flexible Cable through the Opening and Fix the Cover56
Mounting the HYC50 and Connecting to the Mains57
Figure 34: Position Packaged HYC5057
Figure 35: Unpack the HYC5057
Figure 36: Mounting Aid HYC5058
Figure 37: Use Mounting Aid58
Figure 38: Position Spacer59
Figure 39: Pre-Assembled Adapter Plate on the HYC5059
Figure 40: Suspension and Cable Entry HYC5060
Figure 41: Pull off Mounting Aid61
Figure 42: Remove Stickers61
Figure 43: Insert Connection Cables62
Figure 44: Remove Adapter Plate62
Figure 45: Insert Plastic Cover62
Figure 46: First (Right) and Second (Left) Attachment Point63
Figure 47: Fasten Three Phases in the Main Switch64
Figure 48: Attach Protective Conductor65
Figure 49: Third Attachment Point66
Overvoltage Protection67
Figure 50: Attach Touch Protection67
Checks before Switching on for the First Time68
Table 7: Checks before Commissioning68
Commissioning69
Table 8: Checks to be Carried out During Commissioning70
Diagnosis and Parameterisation71
Table 9: Default IP Address of the HYC5071
Operation of the HYC5072
Start Charging72
Authentication72
Figure 51: Authentication Screen72
Selection of Charging Plug76
Plug in the Charging Cable78
During the Charging Process79
Charging Overview79
Stop Charging84
Wake up Screen84
Charging Stop84
Procedure for Error Messages87
Authentication Failed87
Charging Plug Defective88
Error Establishing Communication89
Plug Lock Failed90
The Vehicle Signals an Error91
Error Description and Correction92
Table 10: Error Description and Correction92
Preventive Maintenance93
Table 11: Annual Maintenance Work94
Reparation and Service95
Disposal96
Technical Data97
Table 12: Technical Data (General)97
Table 13: Mechanical Data97
Table 14: Electrical Connection Data HYC5098
Table 15: No-Load Power Dissipation at 400 Vac According to Display Brightness98
Table 16: Frequency Bands and Transmission Power of the HYC5098
Declaration of Conformity99

Alpitronic hypercharger HYC50 - 6.4. Procedure for Error Messages; 6.4.1. Authentication Failed

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