MAX 4000 Series Hardware Installation Guide iii
How to obtain technical assistance
You can obtain technical assistance by telephone, email, fax, or modem, or over the Internet.
Enabling Ascend to assist you
If you need to contact Ascend for help with a problem, make sure that you have the following
information when you call or that you include it in your correspondence:
• Product name and model.
• Software and hardware options.
• Software version.
• If supplied by your carrier, Service Profile Identifiers (SPIDs) associated with your
product.
• Your local telephone company’s switch type and operating mode, such as AT&T 5ESS
Custom or Northern Telecom National ISDN-1.
• Whether you are routing or bridging with your Ascend product.
• Type of computer you are using.
• Description of the problem.
Calling Ascend from within the United States
In the U.S., you can take advantage of Priority Technical Assistance or an Ascend Advantage
Pak service contract, or you can call to request assistance.
Priority Technical Assistance
If you need to talk to an engineer right away, call (900) 555-ASND (2763) to reach Ascend’s
Priority Call queue. The charge of $2.95 per minute does not begin to accrue until you are
connected to an engineer. Average wait times are less than three minutes.
Ascend Advantage Pak
Ascend Advantage Pak is a one-year service contract that includes overnight advance
replacement of failed products, technical support, software maintenance releases, and software
update releases. For more information, call (800) ASCEND-4 (272-3634), or access Ascend’s
Web site at www.ascend.com and select Services and Support, then Advantage Service
Family.
Other telephone numbers
For a menu of Ascend’s services, call (800) ASCEND-4 (272-3634). Or call (510) 769-6001
for an operator.
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