Troubleshooting
QL-E100 User Guide 74
Chapter 8: Troubleshooting
Printing Issues and Solutions
This section describes issues you may encounter and their solutions.
Incorrect Label Positioning
If your printed image is not positioned correctly on the label media, use the following checklist to
correct this problem.
Note: After each step, reprint your labels. If the problem continues, proceed to the next step.
1. Check the artwork in your label design application.
Open the label file in your label design application. Ensure you have selected the correct label
dimensions and that your artwork is positioned correctly.
2. Check the label orientation in the printer driver.
Ensure you have selected the correct label orientation in the printer driver. See “Setting up
Label Options” on page 39.
3. Check the label size in the printer driver.
Ensure you have selected the correct label size in the printer driver. See “Setting up Label
Options” on page 39.
4. Reload label media and repeat calibration.
Repeat the media loading and calibration processes. See “Installing the Media Roll” on
page 30.
5. Adjust the vertical and/or horizontal offsets.
In some situations, you may need to modify the vertical or horizontal offset of the printer to
adjust the vertical or horizontal position of the printed label on the media.
For example, even if the image is centered in your design program, it may be printing too far
up, down, left, or right on the labels. You can change the appropriate offset and move the
image. See “Offsets Tab” on page 62.
Ink Smears on Printed Labels
If your labels contain ink smears or streaks, use the following checklist to correct the problem.
Note: After each step, reprint your labels. If the problem continues, proceed to the next step.
1. Clean the ink cartridge with the Clean Printhead icon.
Clean the ink cartridge using the Clean Printhead icon. See “Cleaning the Printhead” on
page 70.
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