Troubleshooting
QL-E100 User Guide 78
5. Remove the media by hand.
When the jam is cleared and the media has been completely advanced or retracted, remove
the media from the printer by hand.
Removing the media by hand should be an easy process. If the media feels stuck, the jam
may not have been cleared.
Caution: Do not attempt to force the media or printer damage may result. Ensure the jam is
cleared before removing the media.
6. Clean excess adhesive from the printer.
If any excess adhesive accumulated on the printer during the jam removal process, you will
need to clean it before printing again. Use pre-moistened alcohol cloth wipes to remove
adhesive from these areas.
Resolving Printer Driver Issues
If you are experiencing issues with the printer driver, use the following instructions to correct the
problem.
Note: After each step, reprint your labels. If the problem continues, proceed to the next step.
1. Check the printer driver settings.
Check the printer driver settings to ensure they are configured correctly. See “Setting up
Printer Driver Preferences” on page 39.
2. Ensure you are printing to the QuickLabel QL-E100 printer.
Check your label design application to ensure you are printing to the QuickLabel QL-E100.
3. Upgrade the printer driver.
Ensure you are using the latest version of the printer driver. Upgrade your printer driver if
necessary. See “Upgrading the Driver” on page 34.
4. Upgrade the printer firmware.
Ensure you are using the latest version of the printer firmware. Upgrade your printer firmware
if necessary. See “Upgrading the Printer Firmware” on page 73.
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