Troubleshooting
QL-E100 User Guide 77
2. Remove the excess media.
If there is media extending out of the front of the printer, tap the Cut Media icon.
Then open the upper lid. Use scissors to cut the media feeding into the media entry slot.
Remove the roll.
When this step is complete, small amounts of media will be exiting the front and back of the
printer, with the jam located in the center.
3. Access the media path inside the printer.
Open the front lid and locate the cutter unit. The cutter unit is the white rectangular assembly
in the media path. Pull the cutter unit so it rotates down. This provides access to the media
path inside the printer.
Behind the cutter unit, there is a metal plate with star rollers. This plate helps guide the media
as it exits the printer. The plate is held in place with a hinge in the front and a magnet toward
the back.
Gently tilt the back of the metal plate upward and disengage it from the magnet. Carefully
rotate the plate forward on its hinge and fold it so it rests upside down on top of the cutter unit.
Use caution and do not damage the hinge mechanism or any of the star rollers.
You now will be able to access most of the media path inside of the printer. Carefully remove
any media that is remaining in the media path.
When the media path is clear, rotate the metal plate backward on its hinge and fold it back into
position inside the printer. You will hear and feel a click as it engages with the magnet in the
correct position. Return the cutter unit to the normal position.
4. Clear the jam.
Clear the jam by feeding and/or unloading media. The exact actions required will vary based
on the jam, and some jams will be easier to clear than others.
• If necessary, tap the Feed Media icon. Media will be fed forward.
• If necessary, tap the Unload Media icon. Media will be fed backward.
Caution: If labels are peeling from the liner and sticking inside the printer, do not use the
feeding and unloading media functions. In this case, gently remove the stuck labels by hand.
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