How to restore audio on Avaya Scopia XT5000 Conference System after setup?
If you cannot hear audio after setting up your Avaya Conference System, ensure that the system volume is not set to 0. You can adjust the volume by pressing the volume keys on the XT Remote Control Unit.
Why my Avaya Scopia XT5000 cannot connect to a videoconference?
If you cannot connect to a videoconference using your Avaya Conference System, first check that you have dialed the correct conference number. Also, verify that you are registered to the correct gatekeeper or SIP Proxy. These steps should help resolve the connection issue.
How to fix Avaya Conference System when calls are not connecting?
If your Avaya Conference System calls are not connecting, first, verify that you have dialed the correct number or address. If the issue persists, recheck the Network Configuration, Network Preferences, and H.323/SIP Proxy settings to ensure they are correctly configured.
How to troubleshoot Avaya Scopia XT5000 Conference System monitor display problems?
To troubleshoot display problems with the Avaya Conference System monitor: Ensure the rear panel of the XT Codec Unit is connected to a main and auxiliary screen using the HD outputs. Ensure your system administrator has configured the system for the correct video resolution. When not in a call, adjust the refresh frequency of the monitor display.
Why I cannot control Avaya Scopia XT Control endpoint with keyboard and mouse?
If you cannot control the Avaya Scopia[®] XT Control endpoint with your keyboard and mouse, ensure your computer and the XT Series are connected to the network, and that the DVI cable is properly connected to the XT Executive. Check via the XT Series web interface that only your computer is connected to the XT Executive.
What to do if Avaya Conference System screen is blank?
If the Avaya Conference System monitor is blank, verify the power cords of both the XT Codec Unit and the monitor are properly connected at both ends. Ensure the monitor is connected to HD1 and powered on. Check that the XT Codec Unit’s LED is on; if it’s blinking, press the Power key on the XT Remote Control Unit. Finally, confirm the XT Codec Unit output is correctly connected to the monitor input and that the monitor/DVI cable is properly connected.
What to do if Avaya Conference System screen is flickering or blank?
If the Avaya Conference System monitor is flickering or blank, verify the power cords of both the XT Codec Unit and the monitor are properly connected at both ends. Ensure the monitor is connected to HD1 and powered on. Check that the XT Codec Unit’s LED is on; if it’s blinking, press the Power key on the XT Remote Control Unit. Finally, confirm the XT Codec Unit output is correctly connected to the monitor input and that the monitor/DVI cable is properly connected.
How to fix menus or remote presentation cropped on Avaya Conference System?
To resolve menus or remote presentation cropping on your Avaya Conference System monitor, adjust the image appearance through the monitor settings. You can access these settings via the XT Series web interface under Administrator settings > I/O connections > Monitor > Graphic Adjustments, or through the endpoint's main menu at Configure > Advanced > I/O connections > Monitor > Graphic Adjustments.
How to adjust cropped screen layout on Avaya Conference System?
If the screen layout appears cropped on your Avaya Conference System, go to Configure > Quick Setup from the endpoint's main menu. Select Next to get to the Configure Monitor page, and then follow the on-screen instructions to adjust the image.
What to do if I cannot share presentation from my computer on Avaya Scopia XT5000 Conference System?
Ensure the VGA/DVI cable is securely connected between your computer and the XT Codec Unit. Also, check that your computer's output resolution is supported by the Avaya XT Series.
General| Video Outputs | 2 x HDMI, 1 x VGA |
|---|---|
| Power Supply | 100-240V AC, 50/60Hz |
| Embedded MCU | Yes |
| Dual Stream | Yes |
| Content Sharing | H.239, BFCP |
| Operating Temperature | 0°C to 40°C (32°F to 104°F) |
| Storage Temperature | -20°C to 60°C (-4°F to 140°F) |
| Humidity | 10% to 90% non-condensing |
| Video Standards | H.264, H.264 High Profile, H.263, H.261 |
| Audio Standards | G.711, G.722, G.722.1, G.728, G.729 |
| Video Inputs | 1 x Composite |
| Maximum Video Resolution | 1920 x 1080 |
| Network Protocols | H.323, SIP |
| Bandwidth | Up to 6 Mbps |
| Camera | PTZ Camera |
| Firewall Traversal | H.460 |
| Interfaces | USB, Ethernet |
| Network Interfaces | 2x Gigabit Ethernet |
Details on various Avaya Scopia XT models and their features.
Comparative analysis of XT Series models, highlighting differences in features and specifications.
Explanation of the Multipoint Control Unit (MCU) functionality integrated into XT Series devices.
A step-by-step guide for new users to begin operating the XT Series system.
Explains various methods to interact with and control the XT Series endpoint.
Instructions on how to access and use the XT Series web-based management interface.
Information on using the Scopia Control app for mobile device management of XT Series.
Configuration of essential system settings for the XT Series, including quick setup.
Using the quick setup wizard for initial system configuration of the XT Series.
Instructions for connecting headphones to the XT Executive for private audio.
Guide on initiating new calls and meetings using various dial methods.
Managing the contact list, including adding, editing, and removing entries.
Explanation of user availability status and how it's displayed and managed.
How to join scheduled meetings using the XT Series calendar integrated with Equinox Management.
Steps for sharing computer screen content during a videoconference.
Customizing the arrangement of participant video feeds on the monitor.
How to mute or hide your audio and video participation during a call.
Sending and receiving public or private chat messages during meetings.
Special rights and actions available to a moderator during a videoconference.
How to start, pause, and stop meeting recordings to USB or network.
Defining how the system handles incoming calls, including automatic answering.
Setting up recording options, including location, resolution, and bitrate.
Enabling and managing PIN codes for basic settings and security.
How to access and view system details needed for support.
Solutions for issues like flickering screens or cropped layouts on monitors.
Troubleshooting issues related to the XT Remote Control Unit's functionality.
Solutions for when the endpoint cannot be controlled via keyboard and mouse.
Addressing issues causing disruptions in video or audio quality during calls.
Procedure for reverting the XT Series software to an older version.
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