Troubleshooting
BASLER L304
kc 6-3
Draft
6.2 Troubleshooting Charts
The following pages contain several troubleshooting charts that can help you find the cause of
problems users sometimes encounter. The charts assume that you are familiar with the camera’s
features and settings and with the settings for your frame grabber. If you are not, we suggest you
review the manuals for your camera and frame grabber before you troubleshoot a problem.
6.2.1 No Image
Use this chart if you see no image at all when you attempt to capture an image with your frame
grabber (in this situation, you will usually get a message from the frame grabber such as “time-
out”). If you see a poor quality image, a completely black image or a completely white image, use
the chart in Section 6.2.2.
Always switch off power to the system before making or breaking any connection.
Replace the
power source
Yes
Use a voltmeter to check the power
source for the camera. The output must
be 12 VDC ± 1.2 V. Also, make sure that
the power source meets the other specs
outlined in Section 2.8.
Is the power source OK?
A repeated blinking pattern indicates a problem with the
camera. Refer to Section 6.1 for information about using
the pattern to determine the problem.
Call Basler Technical Support for assistance. (The
contact numbers appear on the title page of this manual.)
No. It is showing a
repeated pattern of
slow orange blinks.
No. It is
blinking orange
continuously.
Replace the
camera
No. It is
always
out.
Yes
Replace the
power source
Yes
Use a voltmeter to check the power source for the camera.
The output must be 12 VDC ± 1.2 V. Also, make sure that the
power source meets the other specs shown in Section 2.8.
Is the power source OK?
No
No
Connect the power source to the camera and
then check the LED on the back of the camera.
Is the LED lit and is it solid orange?
An overtemperature or an overvoltage condition has been detected. Use
the CCT+ or binary commands to check for overvoltage or overtemperature
conditions as described in Sections 3.13.1 and 3.13.2.
If overvoltage is the problem, switch off the input power to the camera.
Make the necessary corrections so that the input power will meet the
requirements outlined in Section 2.8 and then reapply power to the camera.
If overtemperature is the problem, switch off the input power to the camera
and let it cool. Before you resume camera use, make sure you are meeting
the heat dissipation requirements outlined in Section 1.4
No. It is
blinking red
continuously.
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