Troubleshooting
BASLER L304
kc 6-9
Draft
6.3 Before Calling Basler Technical Support
To help you as quickly and efficiently as possible when you have a problem with a Basler camera,
it is important that you collect several pieces of information before you contact technical support.
Copy the form that appears on this and the next page (or download it from the support section of
www.basler-vc.com), fill it out, and fax the pages to your local dealer or to your nearest Basler
support center. Or, you can write an e-mail listing the requested pieces of information and with the
requested files attached. Our technical support contact numbers are shown in the front section of
this manual.
1 The camera’s product ID:
2 The camera’s serial number:
3 The operating system:
4 Frame grabber that you use
with the camera:
5 CCT+ version that you use with
the camera:
6 Describe the problem in as
much detail as possible:
(If you need more space, use
an extra sheet of paper.)
7 If known, what’s the cause of
the problem?
8 When did the problem occur? After start. While running.
After a certain action (e.g., a change of parameters):
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