Troubleshooting
6-10 BASLER L304kc
Draft
9 How often did/does the prob-
lem occur?
Once. Every time.
Regularly when:
Occasionally when:
10 How severe is the problem? Camera can still be used.
Camera can be used after I take this action:
Camera can no longer be used.
11 Did your application ever run
without problems?
Yes No
12 Parameter set
It is very important for Basler Technical Support to get a copy of the exact camera parame-
ters that you were using when the problem occurred.
To make a copy of the parameters, open the parameter set in the CCT+ and save or dump
the settings to a file. Send the generated file to Basler Technical Support.
If you cannot access the camera, please try to state the following parameter settings:
Video data output mode:
Exposure time control
mode:
Exposure time:
Gain:
Offset:
13 Live image/test image
If you are having an image problem, try to generate and save live images that show the prob-
lem. Also generate and save test images. Please save the images in BMP format, zip them,
and send them to Basler Technical Support.
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