Basler L304kc User Manual

Troubleshooting
BASLER L304
kc 6-7
Draft
6.2.3 Interfacing
Use the interfacing troubleshooting charts if you think that there is a problem with the cables
between your devices or if you have been directed here from another chart.
Interfacing Chart
Always switch off power to the system before making or breaking any connection.
Reseat the cable connections at the camera and the frame grabber.
After you reseated the connections, is the problem still present?
Replace the
power source
Yes
No
If extra hardware is available, try to locate the problem by
substitution. (Substitute only one piece of hardware at a time and
retry the system after each substitution.)
After you finished making substitutions, is the problem still present?
Exit this
chart.
If you have not already do so, use a voltmeter to check the power
source for the camera. The output must be 12 VDC ± 1.2 V. Also, make
sure that the power source meets the other specs shown in Section 2.8.
Is the power source OK?
No
Yes
No
Exit this
chart.
Yes
Yes
No
Exit this
chart.
No
Exit this
chart.
Contact Basler Technical Support. The contact numbers appear on the title page of this manual.
Before you call for support, be sure to make note of the camera settings and the frame grabber settings
you are using. You should also have a captured live image and a captured test image available. Technical
support will frequently request that you e-mail copies of these captured images.
Yes
Check the DCF (configuration) file that you are using with your frame grabber. Make sure
that it is the correct file for the Basler L304
kc model. Be aware that sometimes different
DCF files must be used depending on which of the camera’s features you have enabled.
DCF files for many types of frame grabbers are available at the Basler web site:
www.basler-vc.com. These files have all been tested with the L304
kc and we suggest that
you use them if one is available for your type of frame grabber.
After you checked the DCF file, is the problem still present?
Check all of the cables in the system:
Check Section 2.2 of this manual and make sure that you are using a cable that has the
right characteristics and is not too long. It is extremely important to use the proper cables
when you are working with Camera Link based cameras.
Use an ohm meter to check each wire to see of it is broken or shorted to any of the other
wires in the cable.
After you checked the cables, is the problem still present?

Basler L304kc Specifications

General

Brand	Basler
Model	L304kc
Category	Security Camera
Language	English