If your email account is associated with a BlackBerry Enterprise Server, your administrator might add IT policy rules to
your smartphone that determine the features and settings that are available and whether you can add or update an app.
If your administrator has turned off a feature or set an option for you, the option might not appear, the option might
appear grayed out, or a lock indicator appears beside the option field.
If your smartphone was previously associated with a BlackBerry Enterprise Server and your administrator hasn't removed
IT policy rules from your smartphone, you can use the BlackBerry Desktop Software to remove the IT policy rules. For
more information, visit www.blackberry.com/btsc and read KB18998.
For more information about the features that are available on your smartphone, contact your wireless service provider or
administrator, or visit www.blackberry.com/go/devices.
A message, attachment, or Google Mail conversation
is cut short or doesn't appear
Try the following actions:
• Wait for a short period of time. Your BlackBerry smartphone receives long messages and attachments in sections.
•
If "More available" appears at the end of the message or attachment, press the key > More or More All.
•
If part of a Google Mail conversation doesn't appear, press the key > More of Conversation.
• If you're downloading an attachment, cancel the download and wait for a short period of time. Try downloading the
attachment again.
Related information
Receive only the first section of long email messages, 128
Troubleshooting: Email
Email messages aren't reconciling over the wireless network
Try the following actions:
• Verify that your BlackBerry
®
smartphone is connected to the wireless network.
• Verify that wireless email reconciliation is turned on.
• Reconcile email messages manually.
A message, attachment, or Google Mail conversation is cut short or
doesn't appear
Try the following actions:
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