• Wait for a short period of time. Your BlackBerry smartphone receives long messages and attachments in sections.
•
If "More available" appears at the end of the message or attachment, press the key > More or More All.
•
If part of a Google Mail conversation doesn't appear, press the key > More of Conversation.
• If you're downloading an attachment, cancel the download and wait for a short period of time. Try downloading the
attachment again.
Related information
Receive only the first section of long email messages, 128
HTML email messages don't appear correctly
Try the following actions:
• Wait for a short period of time. Your BlackBerry smartphone receives long messages and attachments in sections.
•
Try downloading external pictures. Press the key > Get Images.
•
Try viewing your message in plain text. Press the key > Get Plain Text.
Related information
View email in plain text format,
Some email folders appear dimmed
If you can't forward email from an email folder, the check box beside the folder appears dimmed.
Try the following actions:
• Wait for a few seconds. The email folders might become available after a short period of time.
• Turn off wireless email reconciliation, and then turn it on again.
Related information
Reconcile email over the wireless network manually, 93
Email filters aren't working correctly
Try the following actions:
• Verify that your email filters are turned on.
• Verify that your email filters appear in the order that you want your BlackBerry smartphone to apply them to email
messages.
Related information
Email filters, 99
User Guide Messages
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