Brother MFC-J2330DW Service Manual

Confidential
2-24
4 TROUBLESHOOTING
4.1 Error Cause and Solutions
■ Error Code 0D00
Paper jam during duplex-printing
The recording papers are fed in reverse on the platen when switchback drive is started,
triggering switchback sensor as paper feeding condition.
< User Check >
- Remove the jammed paper.
- Check whether the recording paper being used is within the specification.
- Check that recording paper are not curled, wrinkled or wet.
- Check that recording paper is loaded correctly in the paper tray.
■ Error Code 0E00
Defective during duplex-printing
Switchback sensor detects paper feed condition at out of specified timing during
switchback.
< User Check >
- Check whether the recording paper being used is within the specification.
Step Cause Solution
1 Foreign materials in the duplex
print paper path
Remove foreign materials.
2 Switchback outer paper guide
not mounted in place
Set the switchback outer paper guide into place.
3 Switchback actuator caught on
the surrounding parts
Set the switchback frame ASSY into place.
4 Switchback sensor defective Replace the switchback sensor PCB.
5 Main PCB defective Replace the main PCB.
Step Cause Solution
1 Switchback actuator caught on
the surrounding parts
Set the switchback frame ASSY into place.
2 Switchback sensor defective Replace the switchback sensor PCB.
3 Main PCB defective Replace the main PCB.

Brother MFC-J2330DW Specifications

General

Print Technology	Inkjet
Functions	Print, Copy, Scan, Fax
Connectivity	USB, Ethernet, Wi-Fi, Wi-Fi Direct
Scan Resolution	1200 x 2400 dpi
Fax Speed	33.6 kbps
Max Print Resolution	4800 x 1200 dpi
Print Speed (Black)	22 ppm
Print Speed (Color)	20 ppm
Duplex Printing	Automatic
Display	2.7" Touchscreen
ADF Capacity	50 sheets
Supported Paper Sizes	A3, A4
Operating System Support	Windows, macOS, Linux
Scanner Type	Flatbed, ADF
Mobile Printing	Brother iPrint&Scan, AirPrint, Google Cloud Print
Ink Cartridges	Black, Cyan, Magenta, Yellow
Paper Input Capacity	250 sheets