Cisco 7962G Administration Guide

Contents
vi
Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 7.1
OL-18913-01
Performing a Factory Reset 9-14
Using the Quality Report Tool 9-15
Monitoring the Voice Quality of Calls 9-15
Using Voice Quality Metrics 9-16
Troubleshooting Tips 9-17
Where to Go for More Troubleshooting Information 9-17
Cleaning the Cisco Unified IP Phone 9-18
APPENDIX A Providing Information to Users Via a Website A-1
How Users Obtain Support for the Cisco Unified IP Phone A-1
Giving Users Access to the User Options Web Pages A-1
How Users Access the Online Help System on the Cisco Unified IP Phone A-2
How Users Get Copies of Cisco Unified IP Phone Manuals A-2
Accessing Cisco 7900 Series Unified IP Phone eLearning Tutorials for SCCP Phones Only A-2
How Users Subscribe to Services and Configure Phone Features A-3
How Users Access a Voice Messaging System A-3
How Users Configure Personal Directory Entries A-4
Installing and Configuring the Cisco Unified IP Phone Address Book Synchronizer A-4
APPENDIX B Feature Support by Protocol for Cisco Unified IP Phones 7962G, 7942G, 7961G, 7961G-GE, 7941G, and
7941G-GE
B-1
APPENDIX C Supporting International Users C-1
Adding Language Overlays to Phone Buttons C-1
Installing the Cisco Unified Communications Manager Locale Installer C-1
Support for International Call Logging C-2
APPENDIX D Technical Specifications D-1
Physical and Operating Environment Specifications D-1
Cable Specifications D-2
Network and Access Port Pinouts D-2
APPENDIX E Basic Phone Administration Steps E-1
Example User Information for these Procedures E-1
Adding a User to Cisco Unified Communications Manager E-2
Adding a User From an External LDAP Directory E-2
Adding a User Directly to Cisco Unified Communications Manager E-2

Cisco 7962G Specifications

General

Mounting	Desk/Wall
Handset type	Wired handset
Product type	IP Phone
Case material	ABS
Product color	Black, Grey
Wall mountable	Yes
Bluetooth	No
Security algorithms	128-bit AES, 802.1x RADIUS
Networking standards	IEEE 802.1Q, IEEE 802.1p, IEEE 802.1x, IEEE 802.3af
Ethernet LAN data rates	10, 100 Mbit/s
Ethernet LAN interface type	Fast Ethernet
Ethernet LAN (RJ-45) ports	2
Voice codecs	G.711, G.711a, G.722, G.729A, G.729ab, iLBC
Volume control	Digital
Display diagonal	5 \
Display resolution	320 x 222 pixels
Display number of colors	Monochrome
Caller ID	-
Lines quantity	- lines
Phonebook capacity	- entries
Storage temperature (T-T)	-10 - 60 °C
Operating temperature (T-T)	0 - 40 °C
Operating relative humidity (H-H)	10 - 95 %
Number of handles included	1 pc(s)

Weight and Dimensions

Depth	203.2 mm
Width	266.7 mm
Height	152.4 mm
Weight	1600 g