Cisco 7962G Administration Guide

Contents
v
Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 7.1
OL-18913-01
CHAPTER 8 Monitoring the Cisco Unified IP Phone Remotely 8-1
Accessing the Web Page for a Phone 8-2
Disabling and Enabling Web Page Access 8-3
Device Information 8-4
Network Configuration 8-5
Network Statistics 8-9
Device Logs 8-11
Streaming Statistics 8-11
CHAPTER 9 Troubleshooting and Maintenance 9-1
Resolving Startup Problems 9-1
Symptom: The Cisco Unified IP Phone Does Not Go Through its Normal Startup Process 9-2
Symptom: The Cisco Unified IP Phone Does Not Register with Cisco Unified Communications
Manager
9-2
Identifying Error Messages 9-3
Checking Network Connectivity 9-3
Verifying TFTP Server Settings 9-3
Verifying IP Addressing and Routing 9-3
Verifying DNS Settings 9-4
Verifying Cisco Unified Communications Manager Settings 9-4
Cisco CallManager and TFTP Services Are Not Running 9-4
Creating a New Configuration File 9-5
Registering the Phone with Cisco Unified Communications Manager 9-5
Symptom: Cisco Unified IP Phone Unable to Obtain IP Address 9-6
Cisco Unified IP Phone Resets Unexpectedly 9-6
Verifying the Physical Connection 9-6
Identifying Intermittent Network Outages 9-6
Verifying DHCP Settings 9-7
Checking Static IP Address Settings 9-7
Verifying the Voice VLAN Configuration 9-7
Verifying that the Phones Have Not Been Intentionally Reset 9-7
Eliminating DNS or Other Connectivity Errors 9-7
Checking Power Connection 9-8
Troubleshooting Cisco Unified IP Phone Security 9-8
General Troubleshooting Tips 9-10
General Troubleshooting Tips for the Cisco Unified IP Phone Expansion Module 9-13
Resetting or Restoring the Cisco Unified IP Phone 9-13
Performing a Basic Reset 9-13

Cisco 7962G Specifications

General

Mounting	Desk/Wall
Handset type	Wired handset
Product type	IP Phone
Case material	ABS
Product color	Black, Grey
Wall mountable	Yes
Bluetooth	No
Security algorithms	128-bit AES, 802.1x RADIUS
Networking standards	IEEE 802.1Q, IEEE 802.1p, IEEE 802.1x, IEEE 802.3af
Ethernet LAN data rates	10, 100 Mbit/s
Ethernet LAN interface type	Fast Ethernet
Ethernet LAN (RJ-45) ports	2
Voice codecs	G.711, G.711a, G.722, G.729A, G.729ab, iLBC
Volume control	Digital
Display diagonal	5 \
Display resolution	320 x 222 pixels
Display number of colors	Monochrome
Caller ID	-
Lines quantity	- lines
Phonebook capacity	- entries
Storage temperature (T-T)	-10 - 60 °C
Operating temperature (T-T)	0 - 40 °C
Operating relative humidity (H-H)	10 - 95 %
Number of handles included	1 pc(s)

Weight and Dimensions

Depth	203.2 mm
Width	266.7 mm
Height	152.4 mm
Weight	1600 g