Cisco 7962G Administration Guide

7-5
Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 7.1
OL-18913-01
Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone
Status Menu
Duplicate IP Another device is using the IP address
assigned to the phone.
• If the phone has a static IP address, verify that
you have not assigned a duplicate IP address. See
the “Network Configuration Menu” section on
page 4-5 section for details.
• If you are using DHCP, check the DHCP server
configuration.
Error update locale One or more localization files could not
be found in the TFTPPath directory or
were not valid. The locale was not
changed.
From Cisco Unified Operating System
Administration, check that the following files are
located within subdirectories in the TFTP File
Management:
• Located in subdirectory with same name as
network locale:
– tones.xml
• Located in subdirectory with same name as user
locale:
– glyphs.xml
– dictionary.xml
– kate.xml
Failed The phone attempted an 802.1X
transaction but authentication failed.
Authentication typically fails because of one of the
following:
• No shared secret is configured in the phone or
authentication server
• The shared secret configured in the phone and the
authentication server do not match
• Phone has not been configured in the
authentication server
File auth error An error occurred when the phone tried
to validate the signature of a signed file.
This message includes the name of the
file that failed.
• The file is corrupted. If the file is a phone
configuration file, delete the phone from the
Cisco Unified Communications Manager
database using Cisco Unified Communications
Manager Administration. Then add the phone
back to the Cisco Unified Communications
Manager database using Cisco Unified
Communications Manager Administration.
• There is a problem with the CTL file and the key
for the server from which files are obtained is
bad. In this case, run the CTL client and update
the CTL file, making sure that the proper TFTP
servers are included in this file.
File not found The phone cannot locate, on the TFTP
server, the phone load file that is
specified in the phone configuration file.
From Cisco Unified Operating System
Administration, make sure that the phone load file is
on the TFTP server, and that the entry in the
configuration file is correct.
Table 7-2 Status Messages on the Cisco Unified IP Phone (continued)
Message Description Possible Explanation and Action

Cisco 7962G Specifications

General

Mounting	Desk/Wall
Handset type	Wired handset
Product type	IP Phone
Case material	ABS
Product color	Black, Grey
Wall mountable	Yes
Bluetooth	No
Security algorithms	128-bit AES, 802.1x RADIUS
Networking standards	IEEE 802.1Q, IEEE 802.1p, IEEE 802.1x, IEEE 802.3af
Ethernet LAN data rates	10, 100 Mbit/s
Ethernet LAN interface type	Fast Ethernet
Ethernet LAN (RJ-45) ports	2
Voice codecs	G.711, G.711a, G.722, G.729A, G.729ab, iLBC
Volume control	Digital
Display diagonal	5 \
Display resolution	320 x 222 pixels
Display number of colors	Monochrome
Caller ID	-
Lines quantity	- lines
Phonebook capacity	- entries
Storage temperature (T-T)	-10 - 60 °C
Operating temperature (T-T)	0 - 40 °C
Operating relative humidity (H-H)	10 - 95 %
Number of handles included	1 pc(s)

Weight and Dimensions

Depth	203.2 mm
Width	266.7 mm
Height	152.4 mm
Weight	1600 g