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Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 7.1
OL-18913-01
Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone
Status Menu
IP address released The phone has been configured to release
its IP address.
The phone remains idle until it is power cycled or you
reset the DHCP address. See the “Network
Configuration Menu” section on page 4-5 for details.
Load Auth Failed The phone could not load a configuration
file.
Check that:
• A good version of the configuration file exists on
the applicable server.
• The phone load file being downloaded has not
been altered or renamed.
• The phone load type is compatible; for example,
you cannot place a DEV load configuration file
on a REL-signed phone.
Load ID incorrect Load ID of the software file is of the
wrong type.
Check the load ID assigned to the phone (from Cisco
Unified Communications Manager, choose Device >
Phone). Verify that the load ID is entered correctly.
Load rejected HC The application that was downloaded is
not compatible with the phone’s
hardware.
Occurs if you were attempting to install a version of
software on this phone that did not support hardware
changes on this newer phone.
Check the load ID assigned to the phone (from Cisco
Unified Communications Manager, choose Device >
Phone). Re-enter the load displayed on the phone.
See the “Firmware Versions Screen” section on
page 7-11 to verify the phone setting.
Load Server is invalid Indicates an invalid TFTP server
IP address or name in the Load Server
option.
The Load Server setting is not valid. The Load Server
specifies a TFTP server IP address or name from
which the phone firmware can be retrieved for
upgrades on the phones.
Check the Load Server entry (from Cisco Unified
Communications Manager Administration, choose
Device > Phone).
No default router DHCP or static configuration did not
specify a default router.
• If the phone has a static IP address, verify that the
default router has been configured. See the
“Network Configuration Menu” section on
page 4-5 section for details.
• If you are using DHCP, the DHCP server has not
provided a default router. Check the DHCP server
configuration.
No DNS server IP A name was specified but DHCP or static
IP configuration did not specify a DNS
server address.
• If the phone has a static IP address, verify that the
DNS server has been configured. See the
“Network Configuration Menu” section on
page 4-5 section for details.
• If you are using DHCP, the DHCP server has not
provided a DNS server. Check the DHCP server
configuration.
Table 7-2 Status Messages on the Cisco Unified IP Phone (continued)
Message Description Possible Explanation and Action
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