Cisco SCE8000 GBE - Troubleshooting the Firmware Package Installation

8-8
Cisco SCE8000 GBE Installation and Configuration Guide
OL-19897-02
Chapter 8 Troubleshooting
Troubleshooting Overview
Troubleshooting the Firmware Package Installation
Check Table 8-6 to help isolate a problem in the installation of the firmware package.
Problems related to the installation of the firmware package could be any of the following:
• File not found in the expected location
• Wrong file type.
• Device to which the file is to be extracted is full.
Faulty power cable. Turn the switch to the off position, remove the cable
and replace it.
Faulty power supply. If the system still fails to come up when the power
supply is connected to a different power source with
a new power cable, the power supply unit is
probably faulty. Contact a service representative.
Table 8-5 Troubleshooting the Power Subsystem (continued)
Symptom Possible Cause Possible Solution
Table 8-6 Troubleshooting the Firmware Package Installation
Diagnostic Action
Enter the CLI command:
• configure
• boot system <filename>
Symptom Possible Cause Possible Solution
Returned error is:
Error-File <filename> does not
exist
The package file does not exist in the
specified location.
Verify package file location and try
again.
In the output of the command, the
package file platform is not the
correct installation file for the Cisco
SCE8000 GBE .
Package file platform mismatch. Verify that you have the package file
appropriate to your platform type