Cupra TERRAMAR 2024 - Page 75

Safety
73
In case of emergency
●
O: the eCall service is not available.
●
Flashes in red, approx. 20 seconds after
swing on the ignition: the eCall service is de-
activated.
●
Lights up red: system failure. The eCall serv-
ice is available with certain restrictions. CUPRA
suggests going to a specialised workshop.
●
Lights up green: the eCall service is availa-
ble. The system is ready to work in the vehicle.
●
Flashes green: There is an ongoing voice
connection.
Assistance call
With the breakdown call you can directly re-
quest specialised help in the event of a break-
down.
Parallel to the voice call, some vehicle data is
transmitted, e.g. your current location.
Information call
With an information call, a call is placed to CU-
PRAS.A. customer care service.
Note
Breakdown service and information calls can
incur an additional cost on your telephone
bill.
Types of emergency call
●
Public mandatory by law): emergency call
made to the emergency services of the coun-
try you are driving in, in the language of that
country. ›››page75.
●
Private: an emergency call that is made to
a “CUPRA call centre”, which oers improved
customer service, such as service in the lan-
guage selected in the infotainment system. At
any time, the user can choose to cancel the
private emergency call in order to be attended
by the country's emergency services.
Private emergency call
If the private emergency call service is availa-
ble in the vehicle's service portfolio, the emer-
gency call service is activated by default for a
limited period of time.
●
The emergency call service can be used
to organise help as quickly as possible in an
emergency situation.
●
When the emergency call service is activa-
ted, a connection is made to the CUPRA emer-
gency call centre.
●
If an emergency call is made manually or,
in the event of an accident, when the airbag
or seatbelt pretensioner is triggered, the data
relevant to the emergency call will be transmit-
ted automatically, for example, the current lo-
cation of the vehicle ›››page398.
●
The telephone contact person communi-
cates in the language set in the vehicle's Info-
tainment system. If this language is not availa-
ble at the location where the emergency call is
currently being made, English will be used.
●
Additional components such as emergency
call microphone, an emergency loudspeaker
and an integrated battery which is separate
from the integrated power supply, are installed
to ensure operation even after a serious acci-
dent.
●
The emergency call service can be deactiva-
ted permanently by a qualied specialist. CU-
PRA recommends that you contact an oicial
CUPRA service or an oicial SEAT service.
●
If the public emergency call system is avail-
able in the vehicle, the private emergency
call service can be deactivated via the web
or app, or by preventing data transmission in
the Infotainment system, via the privacy mode
›››page272.
Starting an emergency call manually
1.
Briey press the button cover and open
the cover ›››Fig.49.
2. Press and hold the emergency call button
for a few seconds ›››Fig.50
1
.
The emergency call is activated and a voice
connection is established with the emer-
gency coordination centre.