298 Troubleshooting
Poor fixing
• Make sure the two levers inside the back cover are in the up position. Pull up the
two levers until they stop.
• Make sure the media type setting in the driver matches the type of paper you are
using.
• Choose Improve Toner Fixing mode in the printer driver. If this selection does not
provide enough improvement, change the printer driver setting in Media Type to a
thick setting. If you are printing an envelope, choose Env. Thick in the media type
setting.
Envelope creases
• Make sure the two levers inside the back cover are pulled down to the envelope
position when you print envelopes. After you have finished printing, reset the levers
back to their original positions. Pull up the levers until they stop.
• Make sure envelopes are printed with the back cover (face-up output tray) opened.
• Make sure envelopes are fed only from the manual feed slot.
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