Dexcom SEVEN PLUS - Sensor Insertion Troubleshooting

SEVEN PLUS User’s Guide | 93
8.1 SENSOR INSERTION TROUBLESHOOTING
Sensor Insertion Difculties
•
I am having trouble taking out the Safety Lock/Transmitter Key:
- Make sure to pull straight out using the arrows on the Safety Lock as a guide.
- Do not wiggle back and forth.
•
I am not able to pull the Collar up:
- Make sure the plunger is completely pressed down before pulling the collar up.
- When pulling the Collar up you should hear 2 clicks.
- Try using more force when pulling the collar up.
•
I am not able to remove the Applicator from the Sensor Pod:
- Pull the Collar all the way up. It should be very close to the top of
the Applicator.
- Make sure the Transmitter Latch is down before squeezing the
Release Tabs.
- Then squeeze the ribbed Release Tabs (on the side), and lift the
Applicator away from your body.
•
Removing the Transmitter Latch is difcult:
- Hold the Sensor Pod down with one hand and twist the Latch with
the other hand to remove it.
- Do not try to snap it straight off.
Sensor Pod is Not Sticking Long Enough
•
Do not use any cream or lotion on your skin where you attach the Sensor Pod.
•
Clean the skin and make sure it is completely dry before you attach the Sensor Pod. Do not leave
any substance on the skin where the Needle inserts.
•
You may use medical tape (such as Blenderm
TM
) over the white adhesive patch of the Sensor Pod,
but do not place the tape over the Transmitter or the plastic parts of the Sensor Pod.
Release the Applicator