Troubleshooting
112 Operating Instructions 967 - 02.0 - 11/2016
10.2 Messages of the software
Please contact customer service if an error occurs that is not
described here. Do not attempt to correct the error yourself.
10.2.1 Information messages
Code Possible cause Remedial action
1203 Position not reached • Check and, if necessary,
change controller settings
• Make mechanical changes to
the machine (e.g. thread
cutting setting, belt tension)
• Check the position (thread
lever at top dead center)
2020 DACextension box not
responding
• Check connection cables
• Check LEDs of
DACextension box
• Perform software update
2021 Sewing motor encoder
plug (Sub-D, 9-pin) not
connected to
DACextension box
• Connect encoder cable to
DACextension box using the
correct connection
2120 DA stepper card 1 not
responding
• Check connection cables
• Check LEDs on
DACextension box
• Perform software update
2121 DA stepper card 1 encoder
plug (Sub-D, 9-pin) not
connected
• Connect encoder cable to
the control, use correct
connection
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