What to do if eKey Gateway shows error code "E0"?
If the eKey Gateway shows error code "E0" and starts a countdown from 45, this could mean there's no connection to the fingerprint scanner or the system's power supply has been interrupted. Check the 4-pin connection cable and ensure the power supply at terminals 3 and 4 is at least 8V. Then, wait for the start process to finish.
Why is the eKey Gateway relay not connecting after fingerprint recognition?
If the green LED on the eKey Gateway finger scanner indicates a positive fingerprint recognition but the relay isn't connecting, it might be due to incorrect device allocation, meaning one of the devices has been exchanged. Reconnect the devices, as one of them has been manipulated. Before connecting, reset the devices to factory settings.
How to fix eKey Gateway fingerprint recording issues?
If your eKey Gateway is not recording fingerprints, it could be due to several reasons: 1. The finger wasn't swiped evenly over the sensor, starting at the top knuckle. 2. The finger was swiped too lightly or heavily. 3. The finger was swiped too fast or too slowly. 4. The finger was swiped at an incorrect angle. 5. The finger may not have enough features due to wear. To resolve this: 1. Swipe the finger evenly over the sensor without moving it backwards, starting at the top knuckle. 2. Swipe the finger gently, but not too carefully. 3. Swipe at a medium speed and the correct angle. 4. Try using a different finger.
What does error code "E1" mean on eKey Gateway?
If the eKey Gateway displays error code "E1", it means that the system has reached its maximum capacity of 99 registered fingerprints. To register new fingerprints, you'll need to delete existing ones.
What does error code "E2" on eKey Gateway mean?
If your eKey Gateway displays error code "E2", it means the system is locked for 30 minutes after three incorrect security code attempts. Wait 30 minutes before trying to enter the security code again.
What does error code "E3" mean on eKey Gateway display?
If the eKey Gateway displays error code "E3", it indicates that a device is connected incorrectly. Reconnect the devices, as one of them has been manipulated.
Why is my eKey Gateway not recognizing my fingerprint?
If an already recorded finger is no longer recognized by the eKey Gateway, it could be because: 1. Another surface of the finger was accidentally learned during recording. 2. The initial finger recording wasn't done correctly. 3. The finger was swiped incorrectly over the sensor. To fix this: 1. Re-enroll the finger, ensuring you swipe evenly over the sensor. 2. Ensure perfect recording to guarantee good recognition. 3. Make sure you swipe correctly.
What does it mean when two dots are lit on eKey Gateway display?
If two dots are lit up on the control panel display of your eKey Gateway, it indicates a lack of or defective connection to the device. Re-connect the device.
Why is the eKey Gateway status dot not blinking?
If the status dot on the eKey Gateway control panel is not blinking, it indicates that there is no power supply. Check the power supply and fuses.
Why does the eKey Home IP Access Controllers finger scanner light up red immediately?
The eKey IP Access Controllers finger scanner might light up red immediately because no fingerprints are stored. To resolve this, store a minimum of one fingerprint.
Key notes, warranty, copyright, and liability details.
Explains symbols, abbreviations, and target audience.
Covers proper use, liability, and warning classifications.
Introduces the system, its parts, and scope of delivery.
Details on finger scanner, its controls, and correct usage.
Explains code pad functions, controls, and admin menu.
Describes control panel models, functions, and menu items.
Lists technical data like voltage, power, temperature, and IP codes.
Step-by-step guide for installing the system devices.
Details on how to commission the system after installation.
How to use the ekey home app for administration, coupling, and settings.
Using the control panel menu for configuration and settings.
Using shortcuts and admin menu on the code pad for settings.
Procedures for restoring the system to factory defaults.
Explains error codes for control panel, finger scanner, and code pad.
Cleaning instructions and disposal guidelines for the system.
General| Brand | eKey |
|---|---|
| Model | Home |
| Category | IP Access Controllers |
| Language | English |
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