Getting Technical Support | Page 249 of 264
23. Getting Technical Support
Ellisys technical support is available from the Ellisys website and E-mail, each accessible from the analyzer
application. The user can access technical support from the Help menu, which will open the default browser to
the Ellisys technical support web page. In the event of a software malfunction or crash, the user can easily and
automatically compress pertinent application information to be E-mailed to the Ellisys support team.
Conveniently, you can also share trace files to Ellisys support by using the Share to Cloud feature, located in
the File menu of the application. See
Section 5.5, Sharing a Capture File to the Cloud
for more information.
To access the technical support web page from the application:
1. Select Help | Contact support from the menu.
The default web browser opens to display the Ellisys technical support web page.
To send automated technical support information to Ellisys:
1. Select Tools | Prepare support info from the menu. The
Save-As
dialog appears:
2. Select a convenient destination directory and click Save.
3. E-Mail the saved file to Ellisys at support@ellisys.com.
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