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Section 23 • Warranty Claim Processing
MicroVission Controller • Operation and Service Manual • Emerson • 35391MV 1.3
General Warranty Claim Tag
To facilitate your warranty claim, please follow the steps outlined below:
Please complete the following and return to Service.Vilter@Emerson.com, along with any pictures or additional information.
Company Name:______________________________________________
Contact Phone/Email:____________________________________
Ship To (Name/Address):____________________________________________________
When did it happen:
During Shipment
After ____ hours running
Initial Startup
Other
Startup or Installation Date:
______/_____/____
Month Day Year
Reported Date:
______/_____/____
Month Day Year
Equipment affected:
Screw
Recip
Starter Control
Controller
Motor
Other:____________
Detailed Description of Issue (Mandatory):
SO #:____________
Part #:____________
Serial #:____________
Customer P.O#:______________
Please send a valid purchase order for the
replacement part(s)
This form must be completed and any technical
reports and/or pictures attached when sending
in your warranty claim.
To be filled out by Vilter Administrator:
RMA # :____________
Submitted by: __________________________
Upon receipt of the returned part(s), Vilter Manufacturing will complete a timely evaluation of the part(s). You will be contacted with Vilter’s decision once
the final report is completed.
Approved warranty will be credited (excluding freight) to your account. Vilter Manufacturing will retain the returned part(s) for final disposition.
If warranty is not approved, you will be provided with a written response and the parts will be held for 30 days. After such time, Vilter will dispose of them. If
you wish to have the part(s) returned, you will need to contact Vilter and the part(s) will be returned freight collect.
Warranty claims are pursuant to Vilter’s standard terms and conditions of sale.
Labor charges for repairs and freight charges for new part(s) and returned part(s) are not covered under warranty.
Customer PO is required for all replacement parts, freight and labor (includes: travel and expense).
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