Preventive Maintenance and Fault-finding
Chapter 8
Contents
8.1 Introduction ......................................................................................... 8-5
8.2 Preventive Maintenance ...................................................................... 8-5
8.2.1 Routine Inspection ............................................................................... 8-5
8.2.2 Cleaning .............................................................................................. 8-5
8.2.3 Servicing ............................................................................................. 8-5
8.2.3.1 Damage Requiring Service .................................................................. 8-5
8.2.3.2 Replacement Parts .............................................................................. 8-6
8.2.3.3 Checks on Completion of Servicing ..................................................... 8-6
8.3 Maintenance and Support.................................................................... 8-6
8.3.1 Introduction ......................................................................................... 8-6
8.3.2 Warranty .............................................................................................. 8-6
8.3.3 Service Levels Agreements ................................................................. 8-6
8.4 Alarms ................................................................................................. 8-7
8.4.1 Alarms - Control Port ........................................................................... 8-7
8.4.2 Alarms - Data Port ............................................................................... 8-7
8.4.3 Alarm Monitor Widget .......................................................................... 8-8
8.4.4 VCM Alarms ........................................................................................ 8-8
8.5 Fault-finding......................................................................................... 8-9
8.5.1 Fault-finding Philosophy ...................................................................... 8-9
8.5.2 Preliminary Checks............................................................................ 8-10
8.5.3 Power Supply Problems/Unit Not Working ......................................... 8-11
8.5.3.1 Fuse Replacement ............................................................................
8-11
8
.5.3.2 Lithium Battery .................................................................................. 8-11
8.5.4 Fan(s) Not Working/Overheating ....................................................... 8-11
8.5.5 Cannot Access Web GUI ................................................................... 8-12
8.5.6 Unit Cannot Be Pinged ...................................................................... 8-12
8.5.7 General Operation Problems ............................................................. 8-13
8.5.7.1 Time for Parameters to Update Before Rebooting the Unit ................ 8-13
8.5.7.2 Problem Changing IP Address and Gateway Address on Front
Panel ................................................................................................. 8-13
8.5.7.3 Problems Adding Program Clock Reference (PCR) ........................... 8-14
8.5.7.4 Picture in Picture (PiP) Cannot Be Configured ................................... 8-14
8.5.7.5 Logo or Slate File Does Not Upload .................................................. 8-14
8.5.7.6 Automatic Loudness Control (ALC) Not Working in Fast
Channel Zap mode ............................................................................ 8-14
8.5.8 VBI Operation Problems .................................................................... 8-14
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