Table 8.6 Unit Cannot be Pinged
Step Action If Result of Action is Yes… If Result of Action is No…
1
Check that the network cable is
connected to one of the control
ports on the back panel of the
unit. Is the green LED lit?
The problem probably lies with
the network settings. Proceed
to next step.
Check the cable connection
between the unit and the
computer or between the unit
and the network device.
Note: In case of a direct
connection between the unit and
the control computer a cross
Ethernet cable needs to be
used. If connecting between the
unit and the network device
such as a switch or a hub a
cross cable is not required.
For more information, see
Chapter 2, Installing the
Equipment.
2
Ensure that the IP control port
address of the device is within
the same subnet as your PC,
then check the settings for the
control IP port on the Front
Panel. Does the used IP
address belong to the unit to be
accessed?
The problem probably lies with
the gateway or subnet mask
settings. Proceed to next step.
Set the correct IP address.
3
Check the subnet mask and
gateway settings. For more
information, see Ethernet
Control Port. Are they correctly
set up?
The problem probably lies with
the firewall settings. Proceed
to next step.
Set up the subnet mask and
gateway correctly.
4
Check the firewall settings. Are
they correct?
Proceed to next step.
Set the firewall correctly. If you
are unsure, turn the firewall off
completely.
Note: By turning the firewall off,
your computer may be exposed
to virus threats.
5
Restart the unit. Can it be now
pinged?
Contact the customer services.
8.5.7 General Operation Problems
8.5.7.1 Time for Parameters to Update Before Rebooting the Unit
Parameters may take up to 10 seconds to be applied. Please wait 10 seconds for
the configuration to be applied before rebooting the box after a configuration
change.
8.5.7.2 Problem Changing IP Address and Gateway Address on Front Panel
Checks are made to enforce valid settings for the IP address, the Subnet Mask and
the Gateway address. We recommend changing the Gateway address to 0.0.0.0
first then applying IP and Gateway last.
To Next Page
Loading...
