Warranty
All Ericsson products and systems are designed and built to the highest standards
and are covered under a comprehensive 12-month warranty.
Service Level Agreements
Customers may choose one of several Support packages, either as an
enhancement during the standard 12-month warranty or as an extension after the
warranty has expired.
For standalone equipment, customers may choose either Ericsson’s Extended
Hardware Warranty or Secure Basic Support. Extended Hardware Warranty
provides hardware repair of covered equipment after the expiration of the standard
warranty. Secure Basic Support provides hardware repair, remote diagnostics and
support, and 24x7x365 remote support for emergencies.
For systems, along with Secure Basic Support, customers have the option of either
Secure Advanced Support or Secure Superior Support. These support packages
provide higher committed response and resolution times, onsite support where
necessary, service performance review and a host of other proactive services to
help you get the maximum return on your investment in Ericsson solutions.
Call Ericsson Sales for more details.
Customer Services
Europe, Middle East
and Africa
Tel: +44 (0) 23 8048 4455
Fax: +44 (0) 23 8048 4467
Email: tvsupportemea@ericsson.com
Americas
Tel: +1 888 671 1268
Tel: +1 678 812 6255
Fax: +1 678 812 6263
Email: tvsupportamericas@ericsson.com
US and Canada
International
Asia
Tel: +852 2590 3820
Fax: +852 2590 9550
Email: tvsupportapac@ericsson.com
Hong Kong
Hong Kong
Australia and New
Zealand
Tel: +61 (0) 2 9111 4080
Fax: +61 (0) 2 9111 4949
Email: tvsupportanz@ericsson.com
Internet Address
www.ericsson.com
Technical Training
Ericsson provides a wide range of training courses on the operation and
maintenance of our products and on their supporting technologies. Ericsson can
provide both regularly scheduled courses and training tailored to individual needs.
Courses can be run either at your premises or at one of our dedicated training
facilities.
To Next Page
Loading...
