www.cafection.com 800-561-6162
6
DS2212NSA Rev. 1 2023-04
SERVICE & INSTALLATION MANUAL - Symbol
Warranty
2 WARRANTY
2.1 Warranty Policy
Evoca North America hereby certifies that the products it manufactured are, to the best of its
knowledge, free from all defects and faulty workmanship. The following warranties and conditions
are applicable:
• All parts in contact with water (outlet valves, heating element, probe, inlet valve and tank
float) are warranted against material defects for a period of 90days from the date of
shipment.
• All remaining parts of the brewer are warranted against material and workmanship defects
for one(1)year from date of shipment.
All parts under warranty returns must receive a prior authorization from Evoca North America.
Please contact Evoca North America ’s Customer Service at 800-561-6162, ext. 310.
The following circumstances will void the warranty policy:
• Use of substitute parts not manufactured or approved by Evoca North America.
• Improper installation or operation of the equipment.
• Abuse or neglect, including (but not limited to) failure to follow the preventive maintenance
schedule.
• Variation in equipment performance due to excessive mineral deposit or local water
conditions.
• Equipment altered in any way and/or dates, codes or serial numbers removed or modified.
• Equipment damaged in shipment from the customer to Evoca North America due to
improper packaging.
Please note that labor is not covered by the warranty and that the repair protocol is limited to
replacing the defective part(s). Should any additional repairs need to be done, they will be charged
to the customer.
Equipment or parts will not be accepted without a prior notification to Evoca North America.
Customer Service Business Hours (EST):
Monday to Friday: 8 am to 5 pm
Manufactured by:
Evoca North America Venture Inc.
2355, avenue Dalton, Québec (Québec) G1P 3S3
Tel.: 800-561-6162 Fax: 800-463-2739
service.na@evocagroup.com
www.cafection.com
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