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www.cafection.com 800-561-6162
DS2212NSA Rev. 1 2023-04
SERVICE & INSTALLATION MANUAL - Symbol
Warranty
2.2 Warranty Return Procedure
In order to always offer better, faster service, Evoca North America requests your cooperation for
the return of parts under warranty. Evoca North America thanks you in advance for taking the time
to follow this procedure:
Contact the Customer Service department to obtain a Return Merchandise Authorization(RMA)
number.Send a copy of the original invoice to Evoca North America by fax at 800-463-2739 or by
email at service.na@evocagroup.com for approval.
No parts must be destroyed before receiving a written confirmation from Evoca North America
about credit or exchange possibilities.
Keep a copy of the original invoice for your records. A copy of the original invoice must be
included with your parts return.
Evoca North America will not be held responsible for any loss or damage occuring during
transport.
MAKE SURE THE MERCHANDISE IS WELL PACKED!
Please use original packaging.
Upon reception, Evoca North America will check the merchandise and authorize the repair or
replacement by identical or equivalent parts, if warranty is applicable. Only warrantied parts are
authorized for return.
Evoca North America suggests to keep replacement parts on hand.
The warranty covers regular shipping only. Overnight shipping charges will be applied to your order
when required. Orders must be received before noon (12:00 pm EST) to be shipped the same day*.
All returned parts showing no sign of malfunctioning will be subject to
administrative and test fees of $ 35, plus freight charges associated with the return.
A part returned in unacceptable condition will also be subject to this $ 35fee and its
warranty may be refused.
*Some conditions may apply.
2.3 Shipping Liabilities
YOU ARE RESPONSIBLE, SHIPMENT MUST BE INSPECTED!
You can refuse delivery if a shipment is damaged. Do not sign the shipment without proper
inspection. Should you choose to accept the delivery, it is mandatory that you record any
significant information on the delivery slip. Remember that you take responsibility of the
merchandise once you have signed the delivery receipt.
You have 24 hours to report and file a claim for concealed damages to the transportation
company.
Failure to comply to this procedure could lead to claim refusal by the carrier.
For more information, please contact customer service at 800-561-6162, ext. 311.
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