RESTRICTED USE ONLY FARGO Electronics, Inc.
DTC500 Series Card Printer/Encoders Troubleshooting Guide (Rev. 3.0)
15
Troubleshooting the LCD Messages (continued)
Message Cause Solution
Smart Encode
Failed
The card's smart chip was
not encoded properly.
See Resolving the Failed Smart
Encode Error Message on page 42.
Starting Self-test The self-test print is
preparing to print.
See the Printing the Self-test
procedure on page 190.
Testing Memory The Printer's memory is
being tested.
Upon completion, the Printer will
continue its normal boot up sequence.
Top Cover Open A print job was started with
the Top Cover open.
Close the Printer, and press RESUME
to continue or CANCEL to reset the
Printer.
Unable To Feed
Card
The Printer is unable to feed
a card from the Card
Hopper.
See Resolving the Card Feeding
Errors on page 21.
Unknown Ribbon
Type
The print Ribbon installed is
not appropriate for your
specific Printer model.
See Resolving the Unknown Ribbon
Type Error Message on page 52.
Update Failed The Firmware update was
interrupted or not completed
successfully.
See Resolving an Upgrade Failed
error on page 66.
Update Firmware
Now
An error has occurred in
trying to load the Firmware.
The system Firmware MUST be
updated.
See Updating the Printer's Firmware
on page 209.
Wrong Print
Ribbon
The print Ribbon installed in
the Printer does not match
the Ribbon type selected in
the Printer driver.
See Resolving the Wrong Print
Ribbon Error Message on page 51.
To Next Page
Loading...
