FARGO electronics DTC500 Series - Page 75

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DTC500 Series Card Printer/Encoders Troubleshooting Guide (Rev. 3.0)
75
Resolving the Card surface debris problems (continued)
Step Procedure
4 Clean the Platen Roller.
a. Leave the Printer power ON and open the Top Cover and Printhead Arm.
b. Remove the print Ribbon.
c. Locate the Platen Roller, as shown below.
d. Use a Cleaning Pad from the Printer Cleaning Kit to wipe the Roller clean.
e. Press the FORWARD and BACK buttons to move the Roller back and forth
while cleaning.
f. Replace the printing supplies and close the Top Cover and Printhead Arm after
the Rollers are clean and completely dry.