Troubleshooting Your Instrument
59
Troubleshooting Your Instrument
This section lists some problems you might experience with
your EtherScope Network Assistant and provides suggestions
to help you solve them. Before calling technical support, try
these suggestions to see if you can solve the problem on
your own.
Problem: The instrument or the application is not
responding.
Suggestion: If you suspect that the application environment
or the instrument (hardware) has locked up, you may have
to completely shut down the instrument. To do this, press
and hold the On/Off button for approximately six seconds.
Problem: The instrument does not power on.
Suggestion: Connect the instrument to the AC adapter. If
the instrument powers on only when connected to the AC
adapter, the internal battery may be completely discharged.
Recharge the battery.
Problem: The user interface does not appear.
Suggestion: The Test Results screen should be displayed
after you turn on the instrument.
If the screen does not display, press and hold the On/Off
button for six seconds to completely shut down the
instrument. Then, press the On/Off button again to power
the instrument back on.
Problem: The IP Discovery and/or Tools results screens are not
displaying the expected results.
Suggestion: Check the following:
•
Does the instrument have a valid IP address? Select
Connection on the Test Results screen to see if the
instrument is configured with a valid IP address.
•
Verify that the DHCP capability on the Instrument
Settings—TCP/IP screen is not disabled. If an IP address
is entered manually, it must not be an address within
the local subnet.
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