Fujitsu fi-6670

Chapter 7 Troubleshooting
129
Index
Appendix
Introduction
Glossary
Contents
TOP
Loading
Documents
Scan
Parameters
Various
Documents
Daily Care
Trouble-
shooting
Operational
Settings
Consumables
Scanner
Overview
The scanner is not recognized by your computer
when Kofax VRS is used.
*1 : To start up the Kofax VRS Administration Console, select [Start] menu
D [All Programs] D [Kofax VRS] D [Kofax VRS Administration
Console].
Is the interface cable connected properly between the
scanner and the computer?
NO
Connect the interface cable correctly.
For how to connect cables, refer to "Chapter 3 Connecting the Cables" in the
Getting Started."
YES
Did you select [Fujitsu fi-6670] or [Fujitsu fi-6770] in Kofax
VRS Administration Console (*1)?
NO
Select [Fujitsu fi-6670] or [Fujitsu fi-6770].
If they are not found in the list of scanners, then uninstall Kofax VRS, and then
install VRS (fi-6670,fi-6770) with the [INSTALL(Custom)] menu in the Setup DVD-
ROM.
For how to install Kofax VRS, refer to "Kofax VRS Installation Guide" included in
the Setup DVD-ROM.
YES
If you cannot solve the problem after taking the measures above, check the items
shown in "7.4 Before Contacting Your Dealer or Scanner Service Provider" (on
page 130), and then contact the dealer where you purchased the scanner or an
authorized FUJITSU scanner service provider.