Appendix D Troubleshooting D-7
Note – The above examples vary depending on the client software on the terminal.
Q. What is the relationship between the XSCF error log and error information in the
MIB file?
A. Error information reflected in the MIB file is the latest log data of XSCF.
D.2 Troubleshooting the Server While XSCF
Is Being Used
This section describes how to effectively use XSCF in case the main unit is not
responding, which means that a problem or panic occurred in the unit.
Before Contacting Our Authorized Service Personnel
Before contacting our authorized service personnel, first follow the procedure below.
This procedure may be helpful not only in solving the problem but also could
eliminate the need to make an inquiry.
1. If the server does not respond, set the Mode switch on the operator panel to
Service mode.
2. Check the system status by using either of the following methods:
â– When you cannot use the XSCF Shell through SSH/telnet
a. Connect a terminal to the serial port of XSCF.
b. Enter your user account and password to log in to the XSCF Shell.
c. Use the XSCF Shell to check error logs.
â– When you can use the XSCF Shell through SSH/telnet or the serial port
a. Use your XSCF user account to log in to XSCF.
b. Establish a connection through the XSCF-LAN port, and use the XSCF Shell
to check error logs and other information. See Appendix B for the corrective
action.
c. Otherwise, check the XSCF event logs and server status by using the XSCF
Shell through the serial port.
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