GEDRAFT LOGIQ P9/P7
D
IRECTION 5604324, REVISION 11 DRAFT (JANUARY 24, 2019) SERVICE MANUAL
Chapter 7 - Diagnostics/Troubleshooting 7-3
7-2-2 Request for Service (RFS) (R1, R2, R2.5 only)
There are two possibilities to contact GE:
• by means of the GE “Remote Status Icon” that is displayed on the bottom of the screen.
• via the System Setup -
SERVICE page
1) Press the UTILITIES
key on the control panel.
2) In the “Utilities” menu select SYSTEM SETUP
to invoke the setup desktop on the screen.
3) On the left side of the screen select ADMINISTRATION
and then click the SERVICE tab.
4) Enter the password SHE and click the ACCEPT
button to display the Service Tools window.
5) Click the GFS
button and fill out the displayed form. (Enter detailed Problem description.)
3) Click the SEND
button to send the problem description to GE Service/Application representatives.
!! NOTICE:
Service Connectivity has to be checked out once before you can request for service.
i.e., Service platform has to be configured properly; see: CSD: Configuration on page 7-18.
Move the cursor to the GE icon and press the
left trackball key (= left-click) to display the
“Request For Service” form (see: Figure 7-3 below).
Figure 7-3 Contact GE - Request for Service
fill out the form
[Send] button
Connection must
be Checked out
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