Troubleshooting
2026419-033E CIC Pro™ 8-7
Need to find out current system settings
related to NO-COMM, Force Age, multi-
patient viewer Audio, ADU alarm Audio
See Display current system settings on
page 8-14.
Unable to access ADT information More than one ADT system on the Network See Admit Request Info button on page 8-
15.
Experiencing waveform dropout RF or Network connectivity issues See Display waveform indicators on page 8-
15.
Improper age selection criteria For neonatal patients Age selection is
mandatory
See Require age selection for admit on
page 8-16.
Unable to activate licenses USB stick is not NTFS-formatted
USB stick does not contain the
required licenses
Serial number of the device and the
serial number in the Licensing file do
not match
The proper license activation process
is not being followed
See Licensing issues on page 8-16.
Need to remove a license key See Remove an activated license on page
8-19.
Need to download log files for the last 60
days
See Download log files on page 8-20.
Need to download log files up to 60 days
including current day
See Access current log files on page 8-21.
Need to access application logs See Application logs on page 8-23.
Need to access operating system event logs See Operating system event logs on page
8-24.
Need to access operating system Dr.
Watson log
See Operating system Dr. Watson log on
page 8-25.
Need to view Webmin action log See Webmin action log on page 8-25.
Unable to access PDF file Microsoft security restrictions with the Win
XP OS Service pack
See PDF file access from MUSE on page 8-
19.
Need to access device driver information See Device driver information on page 8-26.
Need to access network information See Network information on page 8-26.
Need to access operating system runtime
statistics
See Operating system runtime statistics on
page 8-27.
Need to access operating system service
process information
See Operating system service process
information on page 8-28.
Need to access process information See Process information on page 8-28.
Need to access time zone information See Time zone information on page 8-29.
Need to view SMART drive status See SMART drive status on page 8-29.
Need to perform safe shutdown See Perform safe shutdown of the CIC Pro
center on page 8-31.
Need to perform safe restart See Perform safe restart of the CIC Pro
center on page 8-30.
Message/Symptom/Issue Probable cause Recommended action
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