8-6 CIC Pro™ 2026419-033E
Troubleshooting
Alarms are silenced for out-of-unit beds at
the CIC Pro center
Even though the setflags option
all_mvaudio is set to on at the central
station, alarms may have been silenced.
Since this capability exists on the CIC Pro
center, care must be exercised not to
silence the alarm when setflags
-all_mvaudio is configured to be on.
CIC Pro center continuously reboots during
the USB reload procedure
The reload process started without
disconnecting the network cables from the
CIC Pro center.
Disconnect all the network cables before
starting the reload process.
Loss of browser functionality Parsing defect with Microsoft Internet
Explorer
Level of security prevents certain
applications from running
See Browser connectivity issues on page 8-
9.
Printer button dimmed and unselectable
when viewing stored patient data
Laser printer is not configured correctly
Restricted support from the Bedside
monitor
See Laser printer on page 8-9.
Unable to print to the Digital Writer Digital writer not powered up
Printer door is open
Printer is out of paper
Printer is not configured correctly
See Digital display writer on page 8-10.
Unable to use the MultiKM feature MultiKM license is missing
MultiKM feature is not configured
Activate the MultiKM license and perform
the required configuration as described in
Perform MultiKM (Multimouse) setup on
page 6-77.
MultiKM worked for only one hour MultiKM enable has failed See MultiKM issues on page 8-10.
When using Multimouse, unable to locate
the control/focus screen
Cannot physically locate due to the physical
layout of the displays
Use Ctrl+F1 to change the focus to the CIC
Pro center where the keyboard and mouse
are connected.
Unable to access CIC Pro center within a
Multimouse group
Incompatible software versions within the
Multimouse group
See Perform MultiKM (Multimouse) setup
on page 6-9.
Blank display screen Abrupt Power failure
No UPS
Loose cables/connectors/connections
Internal component is loose
See Blank screen on page 8-8.
Blue display screen Windows Operating system has
encountered a functional error
See Blue screen on page 8-8.
Red display screen CIC Pro Application is starting up See Red screen on page 8-9.
Incorrect display colors Issue with the video See Check video function and status of
video card and drivers on page 7-19.
Unable to communicate with a device See Unable to communicate with a device
on page 8-11.
Need to stop full disclosure collection at a
CIC Pro center running v5.1.x or later
See Set full disclosure mode on page 8-13.
Need to Ping full disclosure server See Ping full disclosure server on page 8-
14.
Need to get information regarding full
disclosure data collection CIC Pro center
units
See List full disclosure beds on page 8-12.
Message/Symptom/Issue Probable cause Recommended action
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