Troubleshooting
2026419-033E CIC Pro™ 8-5
Time does not advance or alternates
frequently between two or more times -
continued.
Verify Aware Gateway settings:
1. Check if there are one or more Aware
Gateways connected to the
CARESCAPE Network.
2. If there is one or more Aware
Gateways on the network. Verify that
the Time Master settings on all the
Aware Gateways are set per the
instructions in the Aware Gateway
Service Manual.
3. Initiate a time change from the Time
Master CIC (~1 minute ahead) and
check to see if the time has advanced
properly and not alternating on at least
a few CARESCAPE Network devices
in the care area.
Segment the network:
1. If the settings on Aware Gateway are
correct or if corrections made to the
Aware Gateway Time Master settings
do not resolve the issue, then it is
recommended that you try to segment
the network, closet by closet.
NOTE
After completing the tasks in this
step, you know have multiple
segmented closets on different
isolated networks.
2. If the problem still persists on any
network, then power down the MC
network switch in the specific
segmented closet (e.g. closet A).
3. Wait for approximately 15 seconds and
power on the MC network switch in the
segmented closet A.
4. Wait for two minutes.
5. If time is not alternating, no additional
steps need to be done for closet A.
6. If time is alternating, repeat the Verify
IP addresses, time zone/Time Master
settings part of this procedure.
7. Repeat the Segment the network
section as needed for each segmented
closet.
Checkout
1. Re-connect the segmented closets one
closet at a time.
2. Verify that the time is not alternating
before connecting the next closet.
Final checkout
1. Repeat Verify IP addresses, time zone/
Time Master settings steps 1 - 7.
Message/Symptom/Issue Probable cause Recommended action
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